Bean Auto Group Reviews
All Out Customer Service
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Kendall Toyota
Scheduled appointment yesterday for 7am, all work completed by 8am. Quick, easy and efficient. Thanks
As always my experience was outstanding. My service writer was polite and efficient. Vehicle was fixed n a timely manner.
The personnel in the Service Dept. Are pleasant and they work very fast. They also offer Uber rides to those who can’t wait too much. They have a great system!
Quick and prompt service attendance by technician and pick up /drop up by Uber was great with no waiting time
The staff was courteous and professional. The entire process was smooth and very, very efficient.
They have a Great service , i like kendall toyota , I always have good maintenance on my car
The service was simply amazing! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!!
Very good services , good services,and atentio n, fast services,and comunication, tank you very much
Ronne jones is excellent professional an very nice person I'm happy with the service 👍
As expected, good service and quick, very profesional. Did service while having breakfast perfect timing
The customer service was excellent. The car I had taken for maintance was for an oil change and tire rotation. The people were friendly, kind, nice and understanding. I really apprciate it. God bless you all.
Thank you Lazaro you were awesome😊my car runs nicer 👍🏼everything was very efficient😊the place looks clean and staff is polite and friendly👍🏼Kudos Toyota
Always a pleasure to visit Kendall Toyota, everyone is pleasant and eager to assist you. Fast friendly service, they Even provide Uber service to keep you from waiting for the shuttle, to get you home and back in a timely manner if you live couple of miles away.
Very fast and efficient service! Staff was very nice; overall great experience, switching to this dealer for future service!
I am very pleased with Kendall Toyota service. My service attendant Juan Carlos Minaya was excellent! I went in for an oil change and the service was extremely fast. While waiting you can enjoy delicious food from Pinecrest Bakery. I highly recommend this dealership! The service and nice attitude of the staff goes a long way!
Amazing service - arrived at appointed time for my scheduled maintenance service. Service Advisor, Craig Koning, was attentive and very courteous. This is the second time he has been my Advisor and both times he has been amazing. Was out at the promised time (less than an hour from the time I arrived). Both the drop off and waiting areas are spotless. Highly recommend.
Honestly. Reliability. Experience. Friendly atmosphere. Fast. Excellent customer service Nice and comfortable facility. I'm happy with their service.
extremely satisfied, great customer service, friendly staff, made me feel welcome at all times during my visit.
Your service, your treatment and all the doubts that are answered faces fe understand . Thank
Mucha atencion y rapidez Fueron muy amables al respinder todas mis preguntas.Les recomiendo este lugar
Customer service the best!!! Workmanship the Best!! And the BEST in-house bakery Pinecrest. Bakery… you don’t want to leave!!
Service department was very friendly, professional explain everything that would be done to my car. Explain what needs to be done in near future.
The entire Service experience was seamless, very efficient and totally focused on a wonderful customer experience.
fast efficient professional and friendly. a very good service that I recommend to everyone. I am very pleased and I hope that next time it will be repeated
I was looking for a used Camry, I knew exactly what I wanted and purchased same day. Great sales team
Was helped by a guy named Ronnie last time and it was a bad enough experience that I considered making this my last trip to Kendall Toyota after that. Jessi today was really calm, clear, and professional. He did not try to sleazily push services on me up front before anyone even looked at my car. He (or the mechanic team) shared information about inspection results and recommended service AFTER inspection without trying to pressure me into doing all the work on the car immediately. He informed me about which services were priorities and which can come later. I appreciate ...
Great service by employee Joseph Garcia; professional, polite and resolved all my issues. Thanks! He was promptly ready to all the problems that I came with my Toyota and problems that appeared meanwhile they were fixing my car!
Every time my car needs a service, ALL the personnel is highly recommended. They are a good team working together to bring the BEST service. Yeily Díaz is wonderful and she always coordinates the technicians, the best possible price to pay x a service, and the dealer even wash my car. What else can you ask for? Simply the BEST❤️👍
Good customer service. Very satisfied with the quality and gentleness .special customer service provided by Juan Carlos Minaya . I have been a costumer for more than 20 years.
V e r y fast s e r v i c e s T Y!
Excellent customer service by Ronnie. He was very friendly and answered all my questions. Driver who took me home very pleasant and a timely return
It turns out this dealership has different done a lot to change things around and I now recommend it. Great service.
Patty and Marshall made it so easy the process to buy my current lease. Its my 3rd car buying at Lexus of Kendall. Taken care all the time. Look forward to my future trade in already ☺️💯.
I like bring my car to south Dixie HWY TOYOTA because the make great job
limpieza atencion.ubicacion.servicio.calida.cantida modelos.ptecios.personal.trato.atencion.regalos.pagos.gerencia.marcas
Joseph was very helpful and courteous. Excellent customer service. The other guy trained him well.
Yiely your service rep is excellent. She explains everything and listens carefully to customer requests.
All the staff was very friendly and professional, the maintenance was complete included 2 recall , thank you.
ROSA was very attentive and helpful threw out the whole process of my car getting serviced. Loved how she communicated with me letting me know everything was alright with my vehicle.
It have been years buying my cars at Kendall Toyota… It never disappoints me! Six cars and counting. Very professional staff, kind and caring, always working to my total satisfaction!!!
El servicio es de lo mejor en ocaciones la espera en el servicio al auto es larga tienen clientela,, mucha
Outstanding and courteous service from the moment you drive up to the moment you leave. Excellent notification of when the car is ready and ease of picking it up. They perform the service they say they are going to and there are no surprises. Have used them for many years because of this
Rosa was very professional and she is the first service advisor to inform me about tire rotation that I was entitled to from the beginning.
The team is much more attentive to my needs. Advisors to the cashiers quite lovely
Tiempo razonable de espera por servicio., trato cordial, manejo facil, para citas, tratocordial al cliente.
The Service Department at Kendall Toyota is very professional and efficient. The service advisors are very helpful and provide excellent customer service.
I arrived early for my appointment and was greeted immediately. The service attendant was very nice and interested in my needs. He explained plans very well. He text me throughout the wait time and I knew I was not forgotten. The car was wash was very nice. Great experience!
Your service advisor is very thorough and accurate to my time and needs. He both an asset to your dealership and Toyota brand.
Excellent service and professional staff. Since this was my first time to use Kendall Toyota. My expectations were good .
Very kind staff, good service, they left my car cleaner and shining. I liked this service center a lot!
Rosy Fernandez is just an exceptional advisor! She always goes above and beyond to make my time at Kendal Toyota Service Department go much easier and smoother! I will continue to keep going to this establishement because she is there! Thank you and please let her know the awesome job she is doing for her customers!
Efficient Service, Thank You Ronnie Jones. Quick turnover from service dept. Thank for recall check on my vehicle
Great service , waiting time was not long, very efficient , i like every time when im going
Very good , the associate Lazaro was really nice with me , he explained me everything ,really detail. The attention was nice
I arrived at 7:00am and left 11:15am. Not organized in who got there before as the person telling us were to go would fill the first two lines. The people that go there later were guided to third and fourth lane. These people were taken care off very much before me!😭🥲🤨☹️Very upset!!!! The service advisor Jessi apologize for delay. He made up for sour experience. Jessi was helpful.
Service was fast. Juan Carlos service rep provide me with scope of recommendation in detail was proficient and efficient. Service was completed timely.
They listened to what I wanted and put together a deal that worked well for me
The process was very streamlined and smooth! They called an Uber to take me home and bring me back. It was very efficient and professional!
Excellent place and excellent attention i recommend that you visits service for the maintenance of your car
Timely service, fair charges, excellent customer professional service, great location. No need to write 15 words minimum.
I went with my Mom to Kendall Toyota at 10943 S Dixie Hwy, Miami FL and was assisted by Ronnie Jones. Mr. Jones was excellent in his dealing with us and we purchased four tires that were needed to keep us safe on the road. Mr. Jones evaluated my car, Toyota Corolla 2003, and told my mom and i what was needed. His knowledge of the car was super and we listened to him closely and will go back to Kendall Toyota to complete the recommendation for the brakes this month.
Es un diler con un buen servicio, buen trato y una magnifica atencion del personal
Efficient and friendly staff. In and out with no issues. Have been coming here for years!!
Was excellent service from the advisor costumer service. The team work did a good job.
Sales department are so profesional and customer services are exceptionality, was our first visit there and we will come back again
Excellent dealer and customer service. Every time I have visited this dealer for my vehicle maintenance, they have done a great job.
My service advisor Rosa Fernandez went beyond her duties to resolve the recall issue in my car ordering the part and arranging the service
Great service each time, improvement of call service keeps you informed and keeps you in close touch with person responsible for your car, Also, improved waiting area is long overdue.
My service advisor was Nellie Diaz. She has been my service rep before and she is very professional and awesome!!!
I had a great experience at Kendall Toyota in Pinecrest on S. Dixie Hwy. My sales rep was Julian and he was terrific!! He went above and beyond in helping me find the car that was right for me. I am very happy with the great customer service that I received and I strongly recommend Julian and his team if you are in market for buying a new or used car.
Thank you for making this experience very easy and proficient. I made an appointment and simply dropped off my car and picked it up with nice and helpful service representatives. Thank you Michael Cordero you are always able to help me.
Good customer service and attention to customer necessities in service department They’re doing a great job 👏
Courteous, fast service, Rosa great customer service, Felix friendly driver that drop me off, awesome service very happy
Great service clean and professional environment. Timely and efficient. Always offer to take me to where I need to go while the car is being Seviced that is valued
I had a great experience in this dealer due to an incredible customer service provided by Julian, Yepes he was very professional and made everything easier for me to buy my car with this dealer. This is my first time using this dealer I would definitely recommended to everyone who wants to buy a Toyota to come here.
Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie
(Translated by Google) Good attention (Original) Buena atencion
(Translated by Google) Excellent (Original) Exelente
Very pleased and professional 😀. No complaints.
Muy bueno, buena atención el vendedor julio(julito), gracias por toda su amabilidad.
Excellent service, Thank you so much Luis !
I bought my first car with salesman Roney Urena, he helped me a lot!! Thank you so much, highly recomended👍🏼
Gracias por la experiencia a Roney ureńa, excelente servicio , complacidos con nuestra compra , definitivamente volveremos y pronto , muy recomendado!!
Great service!
Super amables todos.......
Had a great experience with Lexus of Kendall. My salesman Claudio and the financial team at Lexus we’re willing to work with me and obtain a great interest rate for a certified Lexus IS. Highly recommend them!!
West Kendall Toyota
Scheduled appointment yesterday for 7am, all work completed by 8am. Quick, easy and efficient. Thanks
As always my experience was outstanding. My service writer was polite and efficient. Vehicle was fixed n a timely manner.
The personnel in the Service Dept. Are pleasant and they work very fast. They also offer Uber rides to those who can’t wait too much. They have a great system!
Of course expensive, but honest enough, pleasant and quick service for large dealership. Had a problem with recall however and never received notice. Not sure if they are responsible for notification
Quick and prompt service attendance by technician and pick up /drop up by Uber was great with no waiting time
The staff was courteous and professional. The entire process was smooth and very, very efficient.
They have a Great service , i like kendall toyota , I always have good maintenance on my car
The service was simply amazing! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!!
Very good services , good services,and atentio n, fast services,and comunication, tank you very much
Service personnel could be more informative, never updated me when my car was ready if I didn't ask him. Also never gave me the estimate on my other vehicle about timing belt and water pump.
Ronne jones is excellent professional an very nice person I'm happy with the service 👍
As expected, good service and quick, very profesional. Did service while having breakfast perfect timing
The customer service was excellent. The car I had taken for maintance was for an oil change and tire rotation. The people were friendly, kind, nice and understanding. I really apprciate it. God bless you all.
Thank you Lazaro you were awesome😊my car runs nicer 👍🏼everything was very efficient😊the place looks clean and staff is polite and friendly👍🏼Kudos Toyota
Always a pleasure to visit Kendall Toyota, everyone is pleasant and eager to assist you. Fast friendly service, they Even provide Uber service to keep you from waiting for the shuttle, to get you home and back in a timely manner if you live couple of miles away.
Very fast and efficient service! Staff was very nice; overall great experience, switching to this dealer for future service!
I am very pleased with Kendall Toyota service. My service attendant Juan Carlos Minaya was excellent! I went in for an oil change and the service was extremely fast. While waiting you can enjoy delicious food from Pinecrest Bakery. I highly recommend this dealership! The service and nice attitude of the staff goes a long way!
Always attentive it’s a clean place salesman not pushing like other places I recommend
Amazing service - arrived at appointed time for my scheduled maintenance service. Service Advisor, Craig Koning, was attentive and very courteous. This is the second time he has been my Advisor and both times he has been amazing. Was out at the promised time (less than an hour from the time I arrived). Both the drop off and waiting areas are spotless. Highly recommend.
Honestly. Reliability. Experience. Friendly atmosphere. Fast. Excellent customer service Nice and comfortable facility. I'm happy with their service.
extremely satisfied, great customer service, friendly staff, made me feel welcome at all times during my visit.
Your service, your treatment and all the doubts that are answered faces fe understand . Thank
Mucha atencion y rapidez Fueron muy amables al respinder todas mis preguntas.Les recomiendo este lugar
Customer service the best!!! Workmanship the Best!! And the BEST in-house bakery Pinecrest. Bakery… you don’t want to leave!!
Service department was very friendly, professional explain everything that would be done to my car. Explain what needs to be done in near future.
The entire Service experience was seamless, very efficient and totally focused on a wonderful customer experience.
fast efficient professional and friendly. a very good service that I recommend to everyone. I am very pleased and I hope that next time it will be repeated
I was looking for a used Camry, I knew exactly what I wanted and purchased same day. Great sales team
Was helped by a guy named Ronnie last time and it was a bad enough experience that I considered making this my last trip to Kendall Toyota after that. Jessi today was really calm, clear, and professional. He did not try to sleazily push services on me up front before anyone even looked at my car. He (or the mechanic team) shared information about inspection results and recommended service AFTER inspection without trying to pressure me into doing all the work on the car immediately. He informed me about which services were priorities and which can come later. I appreciate ...
Great service by employee Joseph Garcia; professional, polite and resolved all my issues. Thanks! He was promptly ready to all the problems that I came with my Toyota and problems that appeared meanwhile they were fixing my car!
Every time my car needs a service, ALL the personnel is highly recommended. They are a good team working together to bring the BEST service. Yeily Díaz is wonderful and she always coordinates the technicians, the best possible price to pay x a service, and the dealer even wash my car. What else can you ask for? Simply the BEST❤️👍
The service manager was very good at ensuring that my needs were met and I was well informed about the status of my car.
Good customer service. Very satisfied with the quality and gentleness .special customer service provided by Juan Carlos Minaya . I have been a costumer for more than 20 years.
V e r y fast s e r v i c e s T Y!
Excellent customer service by Ronnie. He was very friendly and answered all my questions. Driver who took me home very pleasant and a timely return
It turns out this dealership has different done a lot to change things around and I now recommend it. Great service.
Patty and Marshall made it so easy the process to buy my current lease. Its my 3rd car buying at Lexus of Kendall. Taken care all the time. Look forward to my future trade in already ☺️💯.
I like bring my car to south Dixie HWY TOYOTA because the make great job
limpieza atencion.ubicacion.servicio.calida.cantida modelos.ptecios.personal.trato.atencion.regalos.pagos.gerencia.marcas
Joseph was very helpful and courteous. Excellent customer service. The other guy trained him well.
Yiely your service rep is excellent. She explains everything and listens carefully to customer requests.
All the staff was very friendly and professional, the maintenance was complete included 2 recall , thank you.
ROSA was very attentive and helpful threw out the whole process of my car getting serviced. Loved how she communicated with me letting me know everything was alright with my vehicle.
It have been years buying my cars at Kendall Toyota… It never disappoints me! Six cars and counting. Very professional staff, kind and caring, always working to my total satisfaction!!!
El servicio es de lo mejor en ocaciones la espera en el servicio al auto es larga tienen clientela,, mucha
Outstanding and courteous service from the moment you drive up to the moment you leave. Excellent notification of when the car is ready and ease of picking it up. They perform the service they say they are going to and there are no surprises. Have used them for many years because of this
The service time and the attendant was great. The problem is there could be a better way of picking up your car at the end. There needs to be a more structured way of doing it to make sure everyone is serviced on a first come first serve basis to prevent people from walking up and cutting in. The time it takes to receive your car could be better too.
Rosa was very professional and she is the first service advisor to inform me about tire rotation that I was entitled to from the beginning.
The team is much more attentive to my needs. Advisors to the cashiers quite lovely
Tiempo razonable de espera por servicio., trato cordial, manejo facil, para citas, tratocordial al cliente.
The Service Department at Kendall Toyota is very professional and efficient. The service advisors are very helpful and provide excellent customer service.
I arrived early for my appointment and was greeted immediately. The service attendant was very nice and interested in my needs. He explained plans very well. He text me throughout the wait time and I knew I was not forgotten. The car was wash was very nice. Great experience!
Your service advisor is very thorough and accurate to my time and needs. He both an asset to your dealership and Toyota brand.
Excellent service and professional staff. Since this was my first time to use Kendall Toyota. My expectations were good .
Very kind staff, good service, they left my car cleaner and shining. I liked this service center a lot!
Rosy Fernandez is just an exceptional advisor! She always goes above and beyond to make my time at Kendal Toyota Service Department go much easier and smoother! I will continue to keep going to this establishement because she is there! Thank you and please let her know the awesome job she is doing for her customers!
Efficient Service, Thank You Ronnie Jones. Quick turnover from service dept. Thank for recall check on my vehicle
Great service , waiting time was not long, very efficient , i like every time when im going
Very good , the associate Lazaro was really nice with me , he explained me everything ,really detail. The attention was nice
I arrived at 7:00am and left 11:15am. Not organized in who got there before as the person telling us were to go would fill the first two lines. The people that go there later were guided to third and fourth lane. These people were taken care off very much before me!😭🥲🤨☹️Very upset!!!! The service advisor Jessi apologize for delay. He made up for sour experience. Jessi was helpful.
Service was fast. Juan Carlos service rep provide me with scope of recommendation in detail was proficient and efficient. Service was completed timely.
They listened to what I wanted and put together a deal that worked well for me
The process was very streamlined and smooth! They called an Uber to take me home and bring me back. It was very efficient and professional!
Excellent place and excellent attention i recommend that you visits service for the maintenance of your car
Timely service, fair charges, excellent customer professional service, great location. No need to write 15 words minimum.
I went with my Mom to Kendall Toyota at 10943 S Dixie Hwy, Miami FL and was assisted by Ronnie Jones. Mr. Jones was excellent in his dealing with us and we purchased four tires that were needed to keep us safe on the road. Mr. Jones evaluated my car, Toyota Corolla 2003, and told my mom and i what was needed. His knowledge of the car was super and we listened to him closely and will go back to Kendall Toyota to complete the recommendation for the brakes this month.
Es un diler con un buen servicio, buen trato y una magnifica atencion del personal
Efficient and friendly staff. In and out with no issues. Have been coming here for years!!
Orderly,friendly,punctual and professional. Mr. Jones, who was my service rep, did all that he said he would. Much better than the previous dealership I went to.
Was excellent service from the advisor costumer service. The team work did a good job.
Sales department are so profesional and customer services are exceptionality, was our first visit there and we will come back again
Excellent dealer and customer service. Every time I have visited this dealer for my vehicle maintenance, they have done a great job.
My service advisor Rosa Fernandez went beyond her duties to resolve the recall issue in my car ordering the part and arranging the service
Great service each time, improvement of call service keeps you informed and keeps you in close touch with person responsible for your car, Also, improved waiting area is long overdue.
My service advisor was Nellie Diaz. She has been my service rep before and she is very professional and awesome!!!
I had a great experience at Kendall Toyota in Pinecrest on S. Dixie Hwy. My sales rep was Julian and he was terrific!! He went above and beyond in helping me find the car that was right for me. I am very happy with the great customer service that I received and I strongly recommend Julian and his team if you are in market for buying a new or used car.
Thank you for making this experience very easy and proficient. I made an appointment and simply dropped off my car and picked it up with nice and helpful service representatives. Thank you Michael Cordero you are always able to help me.
Good customer service and attention to customer necessities in service department They’re doing a great job 👏
Courteous, fast service, Rosa great customer service, Felix friendly driver that drop me off, awesome service very happy
Great service clean and professional environment. Timely and efficient. Always offer to take me to where I need to go while the car is being Seviced that is valued
2/5/22 I was with my 2020 tacoma for installing 4 new tires. they told me to wait 2 hours to receive my car finished. About a little more than 2 hours they called me to pay for it and told me to go outside for my car. I had talking with the man at office # 4 who assisted me and told me that in 5 minutes my car will be with me. He told me that two times when I was to see him and half an hour later my car was there. The man who was driving told me that he could not find my car. ...
I had a great experience in this dealer due to an incredible customer service provided by Julian, Yepes he was very professional and made everything easier for me to buy my car with this dealer. This is my first time using this dealer I would definitely recommended to everyone who wants to buy a Toyota to come here.
Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie
I am very happy with the way Kennped Landaeta from the service adviser treated me, respectfully, helpful he always contacted me on service updates. Very professional.Thanks.
(Translated by Google) Good attention (Original) Buena atencion
(Translated by Google) Excellent (Original) Exelente
Very pleased and professional 😀. No complaints.
Muy bueno, buena atención el vendedor julio(julito), gracias por toda su amabilidad.
Excellent service, Thank you so much Luis !
I bought my first car with salesman Roney Urena, he helped me a lot!! Thank you so much, highly recomended👍🏼
Gracias por la experiencia a Roney ureńa, excelente servicio , complacidos con nuestra compra , definitivamente volveremos y pronto , muy recomendado!!
Great service!
Lexus of Kendall
Scheduled appointment yesterday for 7am, all work completed by 8am. Quick, easy and efficient. Thanks
As always my experience was outstanding. My service writer was polite and efficient. Vehicle was fixed n a timely manner.
The personnel in the Service Dept. Are pleasant and they work very fast. They also offer Uber rides to those who can’t wait too much. They have a great system!
Of course expensive, but honest enough, pleasant and quick service for large dealership. Had a problem with recall however and never received notice. Not sure if they are responsible for notification
Quick and prompt service attendance by technician and pick up /drop up by Uber was great with no waiting time
The staff was courteous and professional. The entire process was smooth and very, very efficient.
They have a Great service , i like kendall toyota , I always have good maintenance on my car
The service was simply amazing! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!!
Very good services , good services,and atentio n, fast services,and comunication, tank you very much
Service personnel could be more informative, never updated me when my car was ready if I didn't ask him. Also never gave me the estimate on my other vehicle about timing belt and water pump.
Ronne jones is excellent professional an very nice person I'm happy with the service 👍
As expected, good service and quick, very profesional. Did service while having breakfast perfect timing
The customer service was excellent. The car I had taken for maintance was for an oil change and tire rotation. The people were friendly, kind, nice and understanding. I really apprciate it. God bless you all.
Thank you Lazaro you were awesome😊my car runs nicer 👍🏼everything was very efficient😊the place looks clean and staff is polite and friendly👍🏼Kudos Toyota
Always a pleasure to visit Kendall Toyota, everyone is pleasant and eager to assist you. Fast friendly service, they Even provide Uber service to keep you from waiting for the shuttle, to get you home and back in a timely manner if you live couple of miles away.
Very fast and efficient service! Staff was very nice; overall great experience, switching to this dealer for future service!
I am very pleased with Kendall Toyota service. My service attendant Juan Carlos Minaya was excellent! I went in for an oil change and the service was extremely fast. While waiting you can enjoy delicious food from Pinecrest Bakery. I highly recommend this dealership! The service and nice attitude of the staff goes a long way!
Always attentive it’s a clean place salesman not pushing like other places I recommend
Amazing service - arrived at appointed time for my scheduled maintenance service. Service Advisor, Craig Koning, was attentive and very courteous. This is the second time he has been my Advisor and both times he has been amazing. Was out at the promised time (less than an hour from the time I arrived). Both the drop off and waiting areas are spotless. Highly recommend.
Honestly. Reliability. Experience. Friendly atmosphere. Fast. Excellent customer service Nice and comfortable facility. I'm happy with their service.
extremely satisfied, great customer service, friendly staff, made me feel welcome at all times during my visit.
Your service, your treatment and all the doubts that are answered faces fe understand . Thank