Bean Auto Group Reviews
All Out Customer Service
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Kendall Toyota
Everyone who assisted me was very good and kind; they explained the entire process for my car in great detail. I had a positive experience, and I thank God that I was treated with excellence.
Ronnie was great, knowledgeable and friendly as always
⭐⭐⭐⭐⭐ I had an excellent experience at Lexus of West Kendall! Ferney Franco treated me with kindness and professionalism. He went above and beyond my expectations and truly took customer service to the next level, making me feel valued throughout the entire buying process. The dealership’s team also provided excellent service. I’m very happy with my experience and highly recommend Ferney Franco and Lexus of West Kendall to anyone looking to purchase a Lexus. Thank you for everything!
Always a great overall experience, my advisor Mauricio is awesome thank you.
Can’t believe I had to wait 7 hours for an oil change. The advisor told me it could last 3 hrs 4hrs maximum but 7 hours???? It’s insane. Plus, they supposedly checked all the points of the car but nobody sent the video checking it or told me if everything was right or what else. Incredibly dissatisfied. The multi-inspection form is empty. Waiting that amount of time for not receiving a decent service. I even had to ask for the car wash because they were not about to do it according to them they don’t do it anymore caused there ... Read More Google - Nov 12, 2026
Luis Rivera provided exceptional service from start to finish. He was thoughtful, attentive, and professional throughout the entire experience, ensuring my vehicle was taken care of with the highest level of care and attention to detail!! 💯
I have been a client of Lexus if Kendall for 12 years and have purchased 2 vehicles and serviced them there for all these years.
I had an issue with heat not working and blowing cold air even at max temp.
Efrain Tge service coordinator contacted me and stated I had to replace the radiator, hoses and thermostat as I had a severe leak in radiator that was bad. I questioned him and stated I’ve never had an issue as I check all fluids at fuel fill ups and always are full. I asked to check that.
He and the mechanic ... Read More Google - Nov 12, 2026
excellent services
I was pleased with the service they did to my vehicle.
(Translated by Google) Good afternoon, Mr. Luis Rivera (Original) Buenas atención, sr luis rivera
Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.
Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.
I had an excellent experience getting my Lexus serviced, and my service advisor, Marylu, deserves special recognition! She was professional, attentive, and a pleasure to work with. She made the entire experience smooth and stress-free, and I truly appreciated her care and dedication to great service. Thank you, Marylu, for going above and beyond! I highly recommend her and the service team.
Thank you so much Luca & Lexus of Kendall for a great service experience! Will definitely be back☺️
Very happy with My Lexus service at Us1 they treat customers A1 😇👍
If you're shopping for a new Lexus or pre-owned vehicle, go see Kevin Gonzalez!! Best of the best!!
If you want your Toyota serviced, don't go to a Toyota dealership. At some dealerships, the service becomes a nightmare because they try to sell you everything. Aggressive sales tactics, okay, I can tolerate it, and it's their job, I understand. But at others, they even give you a business card to get the service done somewhere cheaper, but without a warranty, obviously, which says a lot about the staff they hire and devalues the authenticity of the service they're supposed to provide. And at another dealership, like last Sunday, I had an unpleasant experience. Unlike previous ... Read More Google - Nov 10, 2026
Will put the wrong rated tires on your car when you buy it and continue to do so as long as you service your car here. This can cause catastrophic failure!! These people don’t care if your car kills you because of their negligence. They had been servicing my car its whole lifetime, incorrectly which means MULTIPLE people saw they were selling unsafe tires and continued it for over a decade. Must be policy to scam people to death
When you deal with the best, you expect excellence and that is what we have continually received from this dealership since 1992! Lexus vehicles are all we have driven and this is the only dealership we have dealt with. They’re more than a dealership, their friends.
Excellent experience at Kendall Lexus! I brought my IS350 in for routine service and a tire repair, and the entire experience was outstanding. The customer service was exceptional, and the technicians were professional, accommodating, and attentive throughout the process. They made everything smooth and hassle-free. Truly top-notch service and another reason to trust Kendall Lexus. Highly recommend!
THANK YOU, DEREK!!!
For as long as I can remember, I've always wanted to own a Lexus. I remember driving past them on the street or seeing them at dealerships and having to tell myself, "Not yet, not yet." Well, ladies and gents, today was THE DAY! I'd been car shopping for a few weeks, and nothing really spoke to me. After test-driving several cars and going over countless price sheets, I had an epiphany... "Why haven't I tried a Lexus?" I headed over to Lexus of West Kendall and was immediately greeted ... Read More Google - Nov 10, 2026
Super fast, excellent service, they were very helpful and kind, definitely 10 out of 10
Excellent Experience with Yasmin from kendal Toyota dealer. 5 stars experience I recommend 100 %. THANK YOU
(Translated by Google) Mr. Filiberto, the salesman, was excellent and very patient. I highly recommend him. (Original) El señor Filiberto que fue el vendedor buenisimo un vendedor muy paciente . Lo recomiendo totalmente .
So friendly from start to finish, so glad and greatful that Kendall Toyota is my dealership
My experience at Lexus of Kendall yesterday was unfortunately not the best, which ultimately led me to take my business to Lexus of North Miami. The customer service was disappointing, and I was actually the fourth person that day to leave and go to North Miami due to a similar experience. When purchasing a vehicle, customers deserve to feel welcomed, valued, and respected. The experience should be personable, not transactional. There is definitely room for improvement in customer service.
Smooth experience from start to finish!
Solainch exceeded my expectations. I haven’t received better service treatment for my car in my life!
My service advisor Earvin Medina was great. The way he worked with me disproved my notion that dealership service was a ripoff. His commitment to satisfy me makes me a returning customer next time I need a service.
First time doing service here , smooth process with getting checked in , the guy told me it may be a 2 hour wait - I waited about 1 hour and some change ,along with updates to my phone in regards to the status of my service .everyone is respectful and friendly , overall very happy with my experience
A-1 service
Associates outside and at the checkout area were extremely kind and helpful. Jonathan helped get me serviced and was extremely responsive. Great experience.
Good Serivce
Land of the zombies
Patty Warmsn was a great salesperson and very knowledgeable. Her personality was outstanding. We are very happy with the car she recommended.This is the second car we get from her and will continue to come back to see her!!!
(Translated by Google) I was very happy with Ariel's service. He helped me find a beautiful car for my daughter! (Original) Me sentí muy feliz con la atención de Ariel. Me ayudo a encontrar un carro hermoso para mi hija!
I had an excellent experience working with Ariel Alfaro when purchasing my Toyota Tundra. He was professional, friendly and very helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and went above and beyond to make sure I was satisfied. I highly recommend Ariel to anyone looking to purchase a vehicle. Great customer service!
Excellent service. Ariel Alfaro is a great salesperson. He provides fantastic attention to detail and is very resourceful. He will be a great help throughout the process and will ensure you get a fair deal.
I had an amazing experience with Ariel Alfaro at Kendall Toyota! Ariel was professional, friendly, knowledgeable, and extremely helpful throughout the entire car-buying process. I highly recommend Ariel Alfaro to anyone looking to purchase a vehicle at Kendall Toyota. Thank you, Ariel, for such a wonderful experience!
Absolute worst experience. Completely predatory and unprofessional.
I brought a vehicle here for a simple, routine oil change and tire rotation. Despite scheduling ahead, they left me waiting in the lounge for nearly THREE HOURS.
To make matters worse, at the very end of this massive delay, they informed me that the radiator was completely low on coolant. Instead of doing the decent, basic safety thing and topping it off, they explicitly refused to put any fluid in the car unless I agreed to pay over $200 for a completely unnecessary radiator flush job.
They were literally willing to let me ... Read More Google - Nov 5, 2026
(Translated by Google) They don't know how to sell. I went and when I asked about the price of the car they told me I'd be better off going to Hyundai. A good salesperson tries to sell, not drive customers away. (Original) No saben vender fui y cuando le pregunté x el precio del carro m dijeron q mejor fuera a la Hyunday vendedor bueno trata de vender no de alejar clientes
Extremely poor sales service. I confirmed with their team about the availability of a Red Camry XSE one hour before arriving at the dealership only to find out that they did not have the car on their lot. They claimed that they sold it 1 hour before I reached. I politely told them that they should have informed me to save me a 1.5 hr drive. Their response was very unapologetic, claiming that this can happen and it’s not in their control. I understand that it can happen, however an apology goes a long way. On top of that, they did ... Read More Google - Nov 4, 2026
I found it to be one of the most deceiving experiences ever. I clicked on a coupon to receive 25% off for early bird discount to make the appointment and address many issues the dealership had identified. When Claudia supported me upon arrival, I had mentioned to her and showed her that the coupons were not saving to my wallet on my phone for her to scan them. She told me she was going to include them plus other discounts that she was going to give me at the end. I knew it was going to be a lot of work. ... Read More Google - Oct 31, 2026
An oil change take for ever, more than three hours, a bad customer service
Please fire every single employee including the Manager in the service department. They lack customer service skills especially the administrative assistant with red hair and tattoos. She does not know how to text or email basic information. Also the manager blamed the rain on not getting me information LOL. Never again am I visiting this location. 4 hour wait time for air in my tires, they also lost my vehicle and i had to wait extra 30 minutes for some old man to park my car away from the service station and walk in the rain to my car.
(Translated by Google) I DO NOT RECOMMEND THIS PLACE! TERRIBLE SERVICE AND A TOTAL LACK OF PROFESSIONALISM!
Think twice before leaving your vehicle in the hands of this shop. The customer service is shameful, and the way they handle complaints demonstrates an absolute lack of respect and responsibility.
The manager, Vanessa, has a completely inappropriate attitude for someone in a leadership position. Instead of listening to customers' concerns and seeking solutions, she responds in a hostile and intimidating manner, even threatening to call the police when someone tries to complain about service-related problems.
It is unacceptable for an establishment that ... Read More Google - Oct 26, 2026
Do let them take your car inside mechanic, SCAM, manager Vanessa very inappropriate manners for her position, she would call you the police if you try to report problems on them fixing your car, otherwise youll keep trowing your money to TRASH! They did let me go with my car without speedometer functioning, now i cant complain neither them fix it unless i pay more ofcourse just to repeat the cycle!!!
**Extremely Disappointing Experience with West Kendall Toyota Service Department**
I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation.
My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More Google - Oct 26, 2026
(Translated by Google) A completely disappointing experience. The service department at Kendall Toyota leaves much to be desired. It's unbelievable that I had to wait 4 HOURS to get my vehicle back for a simple tire change.
An excessive and unjustifiable delay, and a total lack of consideration for their customers' time. To top it all off, after so many hours of waiting, the quality of the work was also subpar.
It's shameful that a dealership representing a well-known brand like Toyota offers such a poor experience. The inefficiency, the excessive delay, and the shoddy workmanship demonstrate that they ... Read More Google - Oct 26, 2026
# Extremely Disappointing Experience with West Kendall Toyota Service Department
I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation.
My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More DealerRater - Oct 26, 2026
(Translated by Google) The customer service was very poor; the manager was unprofessional and disrespectful. Be careful. (Original) En la parte de servicio muy mala atención al cliente la encargada muy poco profesionalismo y falta de respeto tengan cuidado
They are professional thieves before you go to the finance department ask them a copy of the out of the door price and the buyer order number copy and read the final agreement twice before you sign any contract.
(Translated by Google) I've always paid $60 for my car's oil change, and this time my wife took it in and they charged her $140. I think it's disrespectful to take advantage of people who don't know anything about it. (Original) Siempre e pagado 60 dólares por el cambio de aceite de mi auto y esta vez mi esposa lo llevó y le cobraron 140 dólares creo q es una falta de respeto aprovecharse de las personas q no tienen ningún conocimiento al respecto
What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours?
I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More Google - Oct 13, 2026
What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours?
I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More Google - Oct 13, 2026
Very disappointing experience with Kendall Toyota. I was told from the beginning that an oil change could take around three hours, but it ended up taking even longer. What made the experience worse was that my car had already been finished for about an hour and nobody seemed to know or notify me. On top of that, the paperwork was still not ready. The whole process felt disorganized and showed very little respect for the customer’s time. Thankfully, the vehicle I bought was a Volkswagen, but unfortunately I bought it through Kendall Toyota. After this service experience, I would ... Read More Google - Oct 11, 2026
It is outrageous that now you want to charge for using “the garage” when you go to your dealership on top of the labor, the parts any thing that is wrong with your car. Labor is 9 out of 10 more expensive than the actual parts that you buy. The people are great but the dealership itself is just greedy
Warning
Read the paperwork closely:
They are using mathematically creative calculations.
Every step of the way they tried to pad the selling price so check the math on each step.
Here’s the quote that they gave for financing: loan amount $32565, interest rate 5.89%, down payment $15,000
$503.55 -523.55 monthly for 4 years
This calculation is absolutely wrong and would yield them a tidy 18.8% apr
We turned down the loan and decided to pay cash, because we had been looking for this exact car. We worked out the numbers with the sales manager and came to an agreement.
We had to go to our ... Read More Google - Oct 8, 2026
(Translated by Google) It's not my first time here, and it's always a bit slow, but I understand that when there are a lot of cars, and they need more than just an oil change, it's bound to take a little longer. But today was too much. After arriving with a prior appointment and knowing it could take up to two hours, I left without the work done. Like everyone else, I plan my time, and obviously, I waited longer than two hours. When I asked how much longer it would take, they hadn't even started. ... Read More Google - Oct 7, 2026
My husband had a service appointment at Kendall Toyota on September 28, and unfortunately, it was one of the worst experiences we have had when it comes to waiting time. His appointment was scheduled for 1:00 PM for a simple oil change , yet he had to wait more than three hours and did not receive his truck until approximately 4:30 PM. When a customer makes an appointment for a specific time, it is reasonable to expect the service to be completed within a reasonable timeframe. Spending three and a half hours waiting for a scheduled service appointment is unacceptable, especially when it results ... Read More Google - Oct 5, 2026
(Translated by Google) Jazmin's service is always very professional and spectacular. But the waiting times are third-world! In Haiti, Africa, or Cuba, they wait much less! How can that be explained?! And besides, it's not the first time; it's a recurring problem. That's why I'm giving them one star.
(Original)
La atencion de Jazmin siempre muy profesional y espectacular. Pero LOS TIEMPOS DE ESPERA SON DE 3ER MUNDO!! En Haití , Africa o Cuba se demoran mucho menos !!! Como se explica eso ! Pero ademas ..no es la 1ra vez.. ya es algo recurrente ...Por eso les ... Read More Google - Oct 5, 2026
I asked for photos of the vehicle and waited 6 hours with no response. Communication was unclear, and I didn’t feel like my time mattered. In a modern car buying experience, clear, timely communication should come first. I hope the team updates its process so customers don’t feel ignored. 6 hours later no pic... oh well.. I guess Toyota shouldn't be my choice sadly.
We came to this dealer this weekend 10/3/2026 to buy a Lexus NX which had come to the dealer a few days before. I began communicating with someone by text who reported that the car was being sold at a great price so I told them I would go in Saturday and even left a deposit. When I got there, Yurlin, the sales rep took pictures of my texts as proof then called the sales manager which I believe was Sergio Leets who stated they could not sell the car at that price and it needed to sell for $33,000. Sergio didn’... Read More Google - Oct 4, 2026
These people won't do oil changes 1 or 2 hours before they close simple.
I recently went to Kendall Toyota for an oil change, and I want to start by giving credit where it is absolutely due. My service advisor, Ronnie, was AMAZING from beginning to end. I would recommend him 10,000,000/10. My mechanic Johnathan was also wonderful, very sweet, and professional. The cashiers I interacted with were extremely kind and helpful. Unfortunately, my experience completely changed when it was time to pick up my vehicle. I handed the tall porter with glasses, whose name I unfortunately did not catch, the paperwork I had been given. It was one SINGLE sheet of paper, this comes ... Read More Google - Oct 3, 2026
Absolutely unacceptable. Lexus of Kendall has turned what should have been a straightforward vehicle ownership experience into an expensive, frustrating nightmare.
The level of incompetence and lack of attention to detail demonstrated by this dealership is astonishing.
First, they titled my vehicle under the WRONG lienholder. I paid off my loan, only to discover that I cannot obtain a clear title because of THEIR mistake. As a result, I am unable to sell my own vehicle without first dealing with the consequences of their administrative negligence.
I paid for the vehicle, fulfilled my financial obligations, and now cannot freely sell ... Read More Google - Sep 30, 2026
Tried to give this dealership another chance after stating that they have rotated my tires and I can’t even get to a service advisor , I have been hung up 3 times , and transferred to the cashier . Honestly I’ll drive somewhere else
You can call them, don't answer, call again, will hang up on you. Buy parts online, they will cancel the order. What kind of business is this? You are paying a premium for a called "luxury brand", and the service is terrible.
I want to sincerely thank the entire team at this dealership for making my car-buying experience such a positive and memorable one. From the moment I reached out to Ernesto Amieva as the Internet Sales Manager to Juan Soto as the Finance Consultant, I was treated with genuine kindness, respect, and professionalism. A special thank-you to Mario Alves for going above and beyond to make the entire process smooth and comfortable. Mario was patient, knowledgeable, attentive, and never made me feel pressured. I truly felt that my satisfaction was his priority. The personal attention and genuine care Mario provided made ... Read More DealerRater - Sep 29, 2026
I never review places to say something negative. Instead, I simply stop going there. However, I have been going to West Kendall Toyota for more than 10 years now. It has always been a great experience, not only when purchasing a vehicle but also for maintenance. I have had several service advisors throughout these years, but they have all been very professional. I am so excited to see that now we can see the work that is being done through video. Communication is also important! I have always been informed of any little delays or progress while waiting in the waiting ... Read More DealerRater - Sep 29, 2026
Great sales department, extremely disappointing service department.
I’ve purchased multiple vehicles from this dealership, and the sales experience has always been good. Unfortunately, the service department is a completely different story.
I brought my vehicle in for a simple oil change and on multiple occasions ended up waiting approximately four hours, even though I had an appointment. I’ve literally spent less time purchasing a vehicle from this dealership than I spent waiting for an oil change.
I understand that service departments can get busy, but taking four hours for a routine oil change—especially with an appointment—is ... Read More Google - Sep 28, 2026
I take my RV 4 with the engine light on after they performed the oil changed light still on , requested to service advisor about that and he is answer was “the hose for the heater need to be replaced it cost 1300dls”, went to my mechanic and he laughed at me saying “the west kendall Toyota at 137av is ripping you off , because is a recall “ . I was so furious that I decided to to take at kendall Toyota of US1 explain the situation and Lazaro solved the issues without me paying a dime . NEVER AGAIN TO WEST KENDALL TOYOTA. I ... Read More Google - Sep 24, 2026
Took my Lexus Tx for its 5k service. Very disappointed on the treatment I was given. A sensor had become unglued and they said that I caused the damage and it was not covered. Spoke to the manager and it was like talking to a wall. No remedies were suggested to fix the problem. When the car was returned and it was also not washed and a water bottle was left on the car. I guess since I bought the car at another Lexus dealer I was given inferior treatment. This was my experience with my 72k Lexus.
Next time ... Read More Google - Sep 21, 2026
(Translated by Google) A very bad experience with the service. I was told my vehicle would be ready in approximately 1–2 hours. After more than 3 hours, the service still hadn't even been performed.
I don't consider it acceptable for a customer to have to wait more than three hours to finally receive their vehicle without the maintenance they brought it in for. If there is a delay, it is the dealership's responsibility to manage it and communicate it promptly, not expect the customer to simply understand. I wasted more than three hours and left with the exact same ... Read More Google - Sep 18, 2026
(Translated by Google) Terrible service. They offer you an Uber that never arrives, maintenance takes forever, the cashier is always lost and clearly has no idea what they're doing. If you don't want to waste your time, don't come to this place. (Original) Pésimo servicio te ofrecen un Uber que nunca llega los mantenimientos duran mucho tiempo la persona de la caja siempre está perdida y se ve que no tiene idea de lo que está haciendo, si no quieren perder su tiempo no vengan a este lugar.
(Translated by Google) The appointment system is useless; it's pointless to make an appointment. You end up spending two, three, or even more hours waiting, even if you have appointments. I don't know why they even call you to schedule maintenance appointments if it's pointless. They don't respect your appointment time or take it into account. The service is terrible, at least at Kendal Toyota. I don't know if it's the same at other dealerships, but here, making an appointment is pointless and a waste of time.
(Original)
El Servicio de citas , no sirve , ... Read More Google - Sep 15, 2026
Purchased a car with damaged paint. The car had a full warranty. When I came in they told me the paint was not covered but instead they’d give me a brand new car instead. My original car was financed with a down payment. They never once mentioned the new car I’d be getting would be a lease until I was about to sign. Spent easily an hour waiting, test driving and talking and joking just to get the signing papers read “LEASE”. Extremely scummy strategy you’d get at any other dealer. They were never trying to “solve” ... Read More Google - Sep 14, 2026
Mediocre service coordination spend three hours on service and they could not perform services because the vehicle was blocked by another vehicle for service and nobody knew anything
Very disappointing service experience with Lexus of Kendall. I brought my new 2026 Lexus TX 350 here because I was trying to get a recurring rear A/C problem properly diagnosed and repaired. Instead of feeling that the dealership was working with me, I spent a tremendous amount of time going back and forth trying to obtain help.
One of the most frustrating experiences involved Service Director Luis Rivera. Lexus Corporate helped arrange for me to come to the dealership so the condition could be demonstrated during a road test. I took time away from work and showed up, but the road ... Read More Google - Sep 10, 2026
Did not like the salesman attitude. Didn’t want to ask manager to for lower price. Very dismissive especially after mentioning that I had my own financing from my credit union. Do not recommend
West Kendall Toyota
Everyone who assisted me was very good and kind; they explained the entire process for my car in great detail. I had a positive experience, and I thank God that I was treated with excellence.
Ronnie was great, knowledgeable and friendly as always
⭐⭐⭐⭐⭐ I had an excellent experience at Lexus of West Kendall! Ferney Franco treated me with kindness and professionalism. He went above and beyond my expectations and truly took customer service to the next level, making me feel valued throughout the entire buying process. The dealership’s team also provided excellent service. I’m very happy with my experience and highly recommend Ferney Franco and Lexus of West Kendall to anyone looking to purchase a Lexus. Thank you for everything!
Always a great overall experience, my advisor Mauricio is awesome thank you.
Can’t believe I had to wait 7 hours for an oil change. The advisor told me it could last 3 hrs 4hrs maximum but 7 hours???? It’s insane. Plus, they supposedly checked all the points of the car but nobody sent the video checking it or told me if everything was right or what else. Incredibly dissatisfied. The multi-inspection form is empty. Waiting that amount of time for not receiving a decent service. I even had to ask for the car wash because they were not about to do it according to them they don’t do it anymore caused there ... Read More Google - Nov 12, 2026
Luis Rivera provided exceptional service from start to finish. He was thoughtful, attentive, and professional throughout the entire experience, ensuring my vehicle was taken care of with the highest level of care and attention to detail!! 💯
I have been a client of Lexus if Kendall for 12 years and have purchased 2 vehicles and serviced them there for all these years.
I had an issue with heat not working and blowing cold air even at max temp.
Efrain Tge service coordinator contacted me and stated I had to replace the radiator, hoses and thermostat as I had a severe leak in radiator that was bad. I questioned him and stated I’ve never had an issue as I check all fluids at fuel fill ups and always are full. I asked to check that.
He and the mechanic ... Read More Google - Nov 12, 2026
excellent services
I was pleased with the service they did to my vehicle.
(Translated by Google) Good afternoon, Mr. Luis Rivera (Original) Buenas atención, sr luis rivera
Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.
Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.
I had an excellent experience getting my Lexus serviced, and my service advisor, Marylu, deserves special recognition! She was professional, attentive, and a pleasure to work with. She made the entire experience smooth and stress-free, and I truly appreciated her care and dedication to great service. Thank you, Marylu, for going above and beyond! I highly recommend her and the service team.
Thank you so much Luca & Lexus of Kendall for a great service experience! Will definitely be back☺️
Very happy with My Lexus service at Us1 they treat customers A1 😇👍
If you're shopping for a new Lexus or pre-owned vehicle, go see Kevin Gonzalez!! Best of the best!!
If you want your Toyota serviced, don't go to a Toyota dealership. At some dealerships, the service becomes a nightmare because they try to sell you everything. Aggressive sales tactics, okay, I can tolerate it, and it's their job, I understand. But at others, they even give you a business card to get the service done somewhere cheaper, but without a warranty, obviously, which says a lot about the staff they hire and devalues the authenticity of the service they're supposed to provide. And at another dealership, like last Sunday, I had an unpleasant experience. Unlike previous ... Read More Google - Nov 10, 2026
Will put the wrong rated tires on your car when you buy it and continue to do so as long as you service your car here. This can cause catastrophic failure!! These people don’t care if your car kills you because of their negligence. They had been servicing my car its whole lifetime, incorrectly which means MULTIPLE people saw they were selling unsafe tires and continued it for over a decade. Must be policy to scam people to death
When you deal with the best, you expect excellence and that is what we have continually received from this dealership since 1992! Lexus vehicles are all we have driven and this is the only dealership we have dealt with. They’re more than a dealership, their friends.
Excellent experience at Kendall Lexus! I brought my IS350 in for routine service and a tire repair, and the entire experience was outstanding. The customer service was exceptional, and the technicians were professional, accommodating, and attentive throughout the process. They made everything smooth and hassle-free. Truly top-notch service and another reason to trust Kendall Lexus. Highly recommend!
THANK YOU, DEREK!!!
For as long as I can remember, I've always wanted to own a Lexus. I remember driving past them on the street or seeing them at dealerships and having to tell myself, "Not yet, not yet." Well, ladies and gents, today was THE DAY! I'd been car shopping for a few weeks, and nothing really spoke to me. After test-driving several cars and going over countless price sheets, I had an epiphany... "Why haven't I tried a Lexus?" I headed over to Lexus of West Kendall and was immediately greeted ... Read More Google - Nov 10, 2026
Super fast, excellent service, they were very helpful and kind, definitely 10 out of 10
Excellent Experience with Yasmin from kendal Toyota dealer. 5 stars experience I recommend 100 %. THANK YOU
(Translated by Google) Mr. Filiberto, the salesman, was excellent and very patient. I highly recommend him. (Original) El señor Filiberto que fue el vendedor buenisimo un vendedor muy paciente . Lo recomiendo totalmente .
So friendly from start to finish, so glad and greatful that Kendall Toyota is my dealership
My experience at Lexus of Kendall yesterday was unfortunately not the best, which ultimately led me to take my business to Lexus of North Miami. The customer service was disappointing, and I was actually the fourth person that day to leave and go to North Miami due to a similar experience. When purchasing a vehicle, customers deserve to feel welcomed, valued, and respected. The experience should be personable, not transactional. There is definitely room for improvement in customer service.
Smooth experience from start to finish!
Solainch exceeded my expectations. I haven’t received better service treatment for my car in my life!
My service advisor Earvin Medina was great. The way he worked with me disproved my notion that dealership service was a ripoff. His commitment to satisfy me makes me a returning customer next time I need a service.
First time doing service here , smooth process with getting checked in , the guy told me it may be a 2 hour wait - I waited about 1 hour and some change ,along with updates to my phone in regards to the status of my service .everyone is respectful and friendly , overall very happy with my experience
A-1 service
Associates outside and at the checkout area were extremely kind and helpful. Jonathan helped get me serviced and was extremely responsive. Great experience.
Good Serivce
Land of the zombies
Patty Warmsn was a great salesperson and very knowledgeable. Her personality was outstanding. We are very happy with the car she recommended.This is the second car we get from her and will continue to come back to see her!!!
(Translated by Google) I was very happy with Ariel's service. He helped me find a beautiful car for my daughter! (Original) Me sentí muy feliz con la atención de Ariel. Me ayudo a encontrar un carro hermoso para mi hija!
I had an excellent experience working with Ariel Alfaro when purchasing my Toyota Tundra. He was professional, friendly and very helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and went above and beyond to make sure I was satisfied. I highly recommend Ariel to anyone looking to purchase a vehicle. Great customer service!
Excellent service. Ariel Alfaro is a great salesperson. He provides fantastic attention to detail and is very resourceful. He will be a great help throughout the process and will ensure you get a fair deal.
I had an amazing experience with Ariel Alfaro at Kendall Toyota! Ariel was professional, friendly, knowledgeable, and extremely helpful throughout the entire car-buying process. I highly recommend Ariel Alfaro to anyone looking to purchase a vehicle at Kendall Toyota. Thank you, Ariel, for such a wonderful experience!
Absolute worst experience. Completely predatory and unprofessional.
I brought a vehicle here for a simple, routine oil change and tire rotation. Despite scheduling ahead, they left me waiting in the lounge for nearly THREE HOURS.
To make matters worse, at the very end of this massive delay, they informed me that the radiator was completely low on coolant. Instead of doing the decent, basic safety thing and topping it off, they explicitly refused to put any fluid in the car unless I agreed to pay over $200 for a completely unnecessary radiator flush job.
They were literally willing to let me ... Read More Google - Nov 5, 2026
(Translated by Google) They don't know how to sell. I went and when I asked about the price of the car they told me I'd be better off going to Hyundai. A good salesperson tries to sell, not drive customers away. (Original) No saben vender fui y cuando le pregunté x el precio del carro m dijeron q mejor fuera a la Hyunday vendedor bueno trata de vender no de alejar clientes
Extremely poor sales service. I confirmed with their team about the availability of a Red Camry XSE one hour before arriving at the dealership only to find out that they did not have the car on their lot. They claimed that they sold it 1 hour before I reached. I politely told them that they should have informed me to save me a 1.5 hr drive. Their response was very unapologetic, claiming that this can happen and it’s not in their control. I understand that it can happen, however an apology goes a long way. On top of that, they did ... Read More Google - Nov 4, 2026
I found it to be one of the most deceiving experiences ever. I clicked on a coupon to receive 25% off for early bird discount to make the appointment and address many issues the dealership had identified. When Claudia supported me upon arrival, I had mentioned to her and showed her that the coupons were not saving to my wallet on my phone for her to scan them. She told me she was going to include them plus other discounts that she was going to give me at the end. I knew it was going to be a lot of work. ... Read More Google - Oct 31, 2026
An oil change take for ever, more than three hours, a bad customer service
Please fire every single employee including the Manager in the service department. They lack customer service skills especially the administrative assistant with red hair and tattoos. She does not know how to text or email basic information. Also the manager blamed the rain on not getting me information LOL. Never again am I visiting this location. 4 hour wait time for air in my tires, they also lost my vehicle and i had to wait extra 30 minutes for some old man to park my car away from the service station and walk in the rain to my car.
(Translated by Google) I DO NOT RECOMMEND THIS PLACE! TERRIBLE SERVICE AND A TOTAL LACK OF PROFESSIONALISM!
Think twice before leaving your vehicle in the hands of this shop. The customer service is shameful, and the way they handle complaints demonstrates an absolute lack of respect and responsibility.
The manager, Vanessa, has a completely inappropriate attitude for someone in a leadership position. Instead of listening to customers' concerns and seeking solutions, she responds in a hostile and intimidating manner, even threatening to call the police when someone tries to complain about service-related problems.
It is unacceptable for an establishment that ... Read More Google - Oct 26, 2026
Do let them take your car inside mechanic, SCAM, manager Vanessa very inappropriate manners for her position, she would call you the police if you try to report problems on them fixing your car, otherwise youll keep trowing your money to TRASH! They did let me go with my car without speedometer functioning, now i cant complain neither them fix it unless i pay more ofcourse just to repeat the cycle!!!
**Extremely Disappointing Experience with West Kendall Toyota Service Department**
I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation.
My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More Google - Oct 26, 2026
(Translated by Google) A completely disappointing experience. The service department at Kendall Toyota leaves much to be desired. It's unbelievable that I had to wait 4 HOURS to get my vehicle back for a simple tire change.
An excessive and unjustifiable delay, and a total lack of consideration for their customers' time. To top it all off, after so many hours of waiting, the quality of the work was also subpar.
It's shameful that a dealership representing a well-known brand like Toyota offers such a poor experience. The inefficiency, the excessive delay, and the shoddy workmanship demonstrate that they ... Read More Google - Oct 26, 2026
# Extremely Disappointing Experience with West Kendall Toyota Service Department
I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation.
My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More DealerRater - Oct 26, 2026
(Translated by Google) The customer service was very poor; the manager was unprofessional and disrespectful. Be careful. (Original) En la parte de servicio muy mala atención al cliente la encargada muy poco profesionalismo y falta de respeto tengan cuidado
They are professional thieves before you go to the finance department ask them a copy of the out of the door price and the buyer order number copy and read the final agreement twice before you sign any contract.
(Translated by Google) I've always paid $60 for my car's oil change, and this time my wife took it in and they charged her $140. I think it's disrespectful to take advantage of people who don't know anything about it. (Original) Siempre e pagado 60 dólares por el cambio de aceite de mi auto y esta vez mi esposa lo llevó y le cobraron 140 dólares creo q es una falta de respeto aprovecharse de las personas q no tienen ningún conocimiento al respecto
What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours?
I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More Google - Oct 13, 2026
What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours?
I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More Google - Oct 13, 2026
Very disappointing experience with Kendall Toyota. I was told from the beginning that an oil change could take around three hours, but it ended up taking even longer. What made the experience worse was that my car had already been finished for about an hour and nobody seemed to know or notify me. On top of that, the paperwork was still not ready. The whole process felt disorganized and showed very little respect for the customer’s time. Thankfully, the vehicle I bought was a Volkswagen, but unfortunately I bought it through Kendall Toyota. After this service experience, I would ... Read More Google - Oct 11, 2026
It is outrageous that now you want to charge for using “the garage” when you go to your dealership on top of the labor, the parts any thing that is wrong with your car. Labor is 9 out of 10 more expensive than the actual parts that you buy. The people are great but the dealership itself is just greedy
Warning
Read the paperwork closely:
They are using mathematically creative calculations.
Every step of the way they tried to pad the selling price so check the math on each step.
Here’s the quote that they gave for financing: loan amount $32565, interest rate 5.89%, down payment $15,000
$503.55 -523.55 monthly for 4 years
This calculation is absolutely wrong and would yield them a tidy 18.8% apr
We turned down the loan and decided to pay cash, because we had been looking for this exact car. We worked out the numbers with the sales manager and came to an agreement.
We had to go to our ... Read More Google - Oct 8, 2026
(Translated by Google) It's not my first time here, and it's always a bit slow, but I understand that when there are a lot of cars, and they need more than just an oil change, it's bound to take a little longer. But today was too much. After arriving with a prior appointment and knowing it could take up to two hours, I left without the work done. Like everyone else, I plan my time, and obviously, I waited longer than two hours. When I asked how much longer it would take, they hadn't even started. ... Read More Google - Oct 7, 2026
My husband had a service appointment at Kendall Toyota on September 28, and unfortunately, it was one of the worst experiences we have had when it comes to waiting time. His appointment was scheduled for 1:00 PM for a simple oil change , yet he had to wait more than three hours and did not receive his truck until approximately 4:30 PM. When a customer makes an appointment for a specific time, it is reasonable to expect the service to be completed within a reasonable timeframe. Spending three and a half hours waiting for a scheduled service appointment is unacceptable, especially when it results ... Read More Google - Oct 5, 2026
(Translated by Google) Jazmin's service is always very professional and spectacular. But the waiting times are third-world! In Haiti, Africa, or Cuba, they wait much less! How can that be explained?! And besides, it's not the first time; it's a recurring problem. That's why I'm giving them one star.
(Original)
La atencion de Jazmin siempre muy profesional y espectacular. Pero LOS TIEMPOS DE ESPERA SON DE 3ER MUNDO!! En Haití , Africa o Cuba se demoran mucho menos !!! Como se explica eso ! Pero ademas ..no es la 1ra vez.. ya es algo recurrente ...Por eso les ... Read More Google - Oct 5, 2026
I asked for photos of the vehicle and waited 6 hours with no response. Communication was unclear, and I didn’t feel like my time mattered. In a modern car buying experience, clear, timely communication should come first. I hope the team updates its process so customers don’t feel ignored. 6 hours later no pic... oh well.. I guess Toyota shouldn't be my choice sadly.
We came to this dealer this weekend 10/3/2026 to buy a Lexus NX which had come to the dealer a few days before. I began communicating with someone by text who reported that the car was being sold at a great price so I told them I would go in Saturday and even left a deposit. When I got there, Yurlin, the sales rep took pictures of my texts as proof then called the sales manager which I believe was Sergio Leets who stated they could not sell the car at that price and it needed to sell for $33,000. Sergio didn’... Read More Google - Oct 4, 2026
These people won't do oil changes 1 or 2 hours before they close simple.
I recently went to Kendall Toyota for an oil change, and I want to start by giving credit where it is absolutely due. My service advisor, Ronnie, was AMAZING from beginning to end. I would recommend him 10,000,000/10. My mechanic Johnathan was also wonderful, very sweet, and professional. The cashiers I interacted with were extremely kind and helpful. Unfortunately, my experience completely changed when it was time to pick up my vehicle. I handed the tall porter with glasses, whose name I unfortunately did not catch, the paperwork I had been given. It was one SINGLE sheet of paper, this comes ... Read More Google - Oct 3, 2026
Absolutely unacceptable. Lexus of Kendall has turned what should have been a straightforward vehicle ownership experience into an expensive, frustrating nightmare.
The level of incompetence and lack of attention to detail demonstrated by this dealership is astonishing.
First, they titled my vehicle under the WRONG lienholder. I paid off my loan, only to discover that I cannot obtain a clear title because of THEIR mistake. As a result, I am unable to sell my own vehicle without first dealing with the consequences of their administrative negligence.
I paid for the vehicle, fulfilled my financial obligations, and now cannot freely sell ... Read More Google - Sep 30, 2026
Tried to give this dealership another chance after stating that they have rotated my tires and I can’t even get to a service advisor , I have been hung up 3 times , and transferred to the cashier . Honestly I’ll drive somewhere else
You can call them, don't answer, call again, will hang up on you. Buy parts online, they will cancel the order. What kind of business is this? You are paying a premium for a called "luxury brand", and the service is terrible.
I want to sincerely thank the entire team at this dealership for making my car-buying experience such a positive and memorable one. From the moment I reached out to Ernesto Amieva as the Internet Sales Manager to Juan Soto as the Finance Consultant, I was treated with genuine kindness, respect, and professionalism. A special thank-you to Mario Alves for going above and beyond to make the entire process smooth and comfortable. Mario was patient, knowledgeable, attentive, and never made me feel pressured. I truly felt that my satisfaction was his priority. The personal attention and genuine care Mario provided made ... Read More DealerRater - Sep 29, 2026
I never review places to say something negative. Instead, I simply stop going there. However, I have been going to West Kendall Toyota for more than 10 years now. It has always been a great experience, not only when purchasing a vehicle but also for maintenance. I have had several service advisors throughout these years, but they have all been very professional. I am so excited to see that now we can see the work that is being done through video. Communication is also important! I have always been informed of any little delays or progress while waiting in the waiting ... Read More DealerRater - Sep 29, 2026
Great sales department, extremely disappointing service department.
I’ve purchased multiple vehicles from this dealership, and the sales experience has always been good. Unfortunately, the service department is a completely different story.
I brought my vehicle in for a simple oil change and on multiple occasions ended up waiting approximately four hours, even though I had an appointment. I’ve literally spent less time purchasing a vehicle from this dealership than I spent waiting for an oil change.
I understand that service departments can get busy, but taking four hours for a routine oil change—especially with an appointment—is ... Read More Google - Sep 28, 2026
I take my RV 4 with the engine light on after they performed the oil changed light still on , requested to service advisor about that and he is answer was “the hose for the heater need to be replaced it cost 1300dls”, went to my mechanic and he laughed at me saying “the west kendall Toyota at 137av is ripping you off , because is a recall “ . I was so furious that I decided to to take at kendall Toyota of US1 explain the situation and Lazaro solved the issues without me paying a dime . NEVER AGAIN TO WEST KENDALL TOYOTA. I ... Read More Google - Sep 24, 2026
Took my Lexus Tx for its 5k service. Very disappointed on the treatment I was given. A sensor had become unglued and they said that I caused the damage and it was not covered. Spoke to the manager and it was like talking to a wall. No remedies were suggested to fix the problem. When the car was returned and it was also not washed and a water bottle was left on the car. I guess since I bought the car at another Lexus dealer I was given inferior treatment. This was my experience with my 72k Lexus.
Next time ... Read More Google - Sep 21, 2026
(Translated by Google) A very bad experience with the service. I was told my vehicle would be ready in approximately 1–2 hours. After more than 3 hours, the service still hadn't even been performed.
I don't consider it acceptable for a customer to have to wait more than three hours to finally receive their vehicle without the maintenance they brought it in for. If there is a delay, it is the dealership's responsibility to manage it and communicate it promptly, not expect the customer to simply understand. I wasted more than three hours and left with the exact same ... Read More Google - Sep 18, 2026
(Translated by Google) Terrible service. They offer you an Uber that never arrives, maintenance takes forever, the cashier is always lost and clearly has no idea what they're doing. If you don't want to waste your time, don't come to this place. (Original) Pésimo servicio te ofrecen un Uber que nunca llega los mantenimientos duran mucho tiempo la persona de la caja siempre está perdida y se ve que no tiene idea de lo que está haciendo, si no quieren perder su tiempo no vengan a este lugar.
(Translated by Google) The appointment system is useless; it's pointless to make an appointment. You end up spending two, three, or even more hours waiting, even if you have appointments. I don't know why they even call you to schedule maintenance appointments if it's pointless. They don't respect your appointment time or take it into account. The service is terrible, at least at Kendal Toyota. I don't know if it's the same at other dealerships, but here, making an appointment is pointless and a waste of time.
(Original)
El Servicio de citas , no sirve , ... Read More Google - Sep 15, 2026
Purchased a car with damaged paint. The car had a full warranty. When I came in they told me the paint was not covered but instead they’d give me a brand new car instead. My original car was financed with a down payment. They never once mentioned the new car I’d be getting would be a lease until I was about to sign. Spent easily an hour waiting, test driving and talking and joking just to get the signing papers read “LEASE”. Extremely scummy strategy you’d get at any other dealer. They were never trying to “solve” ... Read More Google - Sep 14, 2026
Mediocre service coordination spend three hours on service and they could not perform services because the vehicle was blocked by another vehicle for service and nobody knew anything
Very disappointing service experience with Lexus of Kendall. I brought my new 2026 Lexus TX 350 here because I was trying to get a recurring rear A/C problem properly diagnosed and repaired. Instead of feeling that the dealership was working with me, I spent a tremendous amount of time going back and forth trying to obtain help.
One of the most frustrating experiences involved Service Director Luis Rivera. Lexus Corporate helped arrange for me to come to the dealership so the condition could be demonstrated during a road test. I took time away from work and showed up, but the road ... Read More Google - Sep 10, 2026
Did not like the salesman attitude. Didn’t want to ask manager to for lower price. Very dismissive especially after mentioning that I had my own financing from my credit union. Do not recommend
Lexus of Kendall
Everyone who assisted me was very good and kind; they explained the entire process for my car in great detail. I had a positive experience, and I thank God that I was treated with excellence.
Ronnie was great, knowledgeable and friendly as always
⭐⭐⭐⭐⭐ I had an excellent experience at Lexus of West Kendall! Ferney Franco treated me with kindness and professionalism. He went above and beyond my expectations and truly took customer service to the next level, making me feel valued throughout the entire buying process. The dealership’s team also provided excellent service. I’m very happy with my experience and highly recommend Ferney Franco and Lexus of West Kendall to anyone looking to purchase a Lexus. Thank you for everything!
Always a great overall experience, my advisor Mauricio is awesome thank you.
Can’t believe I had to wait 7 hours for an oil change. The advisor told me it could last 3 hrs 4hrs maximum but 7 hours???? It’s insane. Plus, they supposedly checked all the points of the car but nobody sent the video checking it or told me if everything was right or what else. Incredibly dissatisfied. The multi-inspection form is empty. Waiting that amount of time for not receiving a decent service. I even had to ask for the car wash because they were not about to do it according to them they don’t do it anymore caused there ... Read More Google - Nov 12, 2026
Luis Rivera provided exceptional service from start to finish. He was thoughtful, attentive, and professional throughout the entire experience, ensuring my vehicle was taken care of with the highest level of care and attention to detail!! 💯
I have been a client of Lexus if Kendall for 12 years and have purchased 2 vehicles and serviced them there for all these years.
I had an issue with heat not working and blowing cold air even at max temp.
Efrain Tge service coordinator contacted me and stated I had to replace the radiator, hoses and thermostat as I had a severe leak in radiator that was bad. I questioned him and stated I’ve never had an issue as I check all fluids at fuel fill ups and always are full. I asked to check that.
He and the mechanic ... Read More Google - Nov 12, 2026
excellent services
I was pleased with the service they did to my vehicle.
(Translated by Google) Good afternoon, Mr. Luis Rivera (Original) Buenas atención, sr luis rivera
Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.
Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.
I had an excellent experience getting my Lexus serviced, and my service advisor, Marylu, deserves special recognition! She was professional, attentive, and a pleasure to work with. She made the entire experience smooth and stress-free, and I truly appreciated her care and dedication to great service. Thank you, Marylu, for going above and beyond! I highly recommend her and the service team.
Thank you so much Luca & Lexus of Kendall for a great service experience! Will definitely be back☺️
Very happy with My Lexus service at Us1 they treat customers A1 😇👍
If you're shopping for a new Lexus or pre-owned vehicle, go see Kevin Gonzalez!! Best of the best!!
If you want your Toyota serviced, don't go to a Toyota dealership. At some dealerships, the service becomes a nightmare because they try to sell you everything. Aggressive sales tactics, okay, I can tolerate it, and it's their job, I understand. But at others, they even give you a business card to get the service done somewhere cheaper, but without a warranty, obviously, which says a lot about the staff they hire and devalues the authenticity of the service they're supposed to provide. And at another dealership, like last Sunday, I had an unpleasant experience. Unlike previous ... Read More Google - Nov 10, 2026
Will put the wrong rated tires on your car when you buy it and continue to do so as long as you service your car here. This can cause catastrophic failure!! These people don’t care if your car kills you because of their negligence. They had been servicing my car its whole lifetime, incorrectly which means MULTIPLE people saw they were selling unsafe tires and continued it for over a decade. Must be policy to scam people to death
When you deal with the best, you expect excellence and that is what we have continually received from this dealership since 1992! Lexus vehicles are all we have driven and this is the only dealership we have dealt with. They’re more than a dealership, their friends.
Excellent experience at Kendall Lexus! I brought my IS350 in for routine service and a tire repair, and the entire experience was outstanding. The customer service was exceptional, and the technicians were professional, accommodating, and attentive throughout the process. They made everything smooth and hassle-free. Truly top-notch service and another reason to trust Kendall Lexus. Highly recommend!
THANK YOU, DEREK!!!
For as long as I can remember, I've always wanted to own a Lexus. I remember driving past them on the street or seeing them at dealerships and having to tell myself, "Not yet, not yet." Well, ladies and gents, today was THE DAY! I'd been car shopping for a few weeks, and nothing really spoke to me. After test-driving several cars and going over countless price sheets, I had an epiphany... "Why haven't I tried a Lexus?" I headed over to Lexus of West Kendall and was immediately greeted ... Read More Google - Nov 10, 2026
Super fast, excellent service, they were very helpful and kind, definitely 10 out of 10
Excellent Experience with Yasmin from kendal Toyota dealer. 5 stars experience I recommend 100 %. THANK YOU
(Translated by Google) Mr. Filiberto, the salesman, was excellent and very patient. I highly recommend him. (Original) El señor Filiberto que fue el vendedor buenisimo un vendedor muy paciente . Lo recomiendo totalmente .
So friendly from start to finish, so glad and greatful that Kendall Toyota is my dealership
My experience at Lexus of Kendall yesterday was unfortunately not the best, which ultimately led me to take my business to Lexus of North Miami. The customer service was disappointing, and I was actually the fourth person that day to leave and go to North Miami due to a similar experience. When purchasing a vehicle, customers deserve to feel welcomed, valued, and respected. The experience should be personable, not transactional. There is definitely room for improvement in customer service.
Smooth experience from start to finish!
Solainch exceeded my expectations. I haven’t received better service treatment for my car in my life!
My service advisor Earvin Medina was great. The way he worked with me disproved my notion that dealership service was a ripoff. His commitment to satisfy me makes me a returning customer next time I need a service.
First time doing service here , smooth process with getting checked in , the guy told me it may be a 2 hour wait - I waited about 1 hour and some change ,along with updates to my phone in regards to the status of my service .everyone is respectful and friendly , overall very happy with my experience
A-1 service
Associates outside and at the checkout area were extremely kind and helpful. Jonathan helped get me serviced and was extremely responsive. Great experience.
Good Serivce
Land of the zombies
Patty Warmsn was a great salesperson and very knowledgeable. Her personality was outstanding. We are very happy with the car she recommended.This is the second car we get from her and will continue to come back to see her!!!
(Translated by Google) I was very happy with Ariel's service. He helped me find a beautiful car for my daughter! (Original) Me sentí muy feliz con la atención de Ariel. Me ayudo a encontrar un carro hermoso para mi hija!
I had an excellent experience working with Ariel Alfaro when purchasing my Toyota Tundra. He was professional, friendly and very helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and went above and beyond to make sure I was satisfied. I highly recommend Ariel to anyone looking to purchase a vehicle. Great customer service!
Excellent service. Ariel Alfaro is a great salesperson. He provides fantastic attention to detail and is very resourceful. He will be a great help throughout the process and will ensure you get a fair deal.
I had an amazing experience with Ariel Alfaro at Kendall Toyota! Ariel was professional, friendly, knowledgeable, and extremely helpful throughout the entire car-buying process. I highly recommend Ariel Alfaro to anyone looking to purchase a vehicle at Kendall Toyota. Thank you, Ariel, for such a wonderful experience!
Absolute worst experience. Completely predatory and unprofessional.
I brought a vehicle here for a simple, routine oil change and tire rotation. Despite scheduling ahead, they left me waiting in the lounge for nearly THREE HOURS.
To make matters worse, at the very end of this massive delay, they informed me that the radiator was completely low on coolant. Instead of doing the decent, basic safety thing and topping it off, they explicitly refused to put any fluid in the car unless I agreed to pay over $200 for a completely unnecessary radiator flush job.
They were literally willing to let me ... Read More Google - Nov 5, 2026
(Translated by Google) They don't know how to sell. I went and when I asked about the price of the car they told me I'd be better off going to Hyundai. A good salesperson tries to sell, not drive customers away. (Original) No saben vender fui y cuando le pregunté x el precio del carro m dijeron q mejor fuera a la Hyunday vendedor bueno trata de vender no de alejar clientes
Extremely poor sales service. I confirmed with their team about the availability of a Red Camry XSE one hour before arriving at the dealership only to find out that they did not have the car on their lot. They claimed that they sold it 1 hour before I reached. I politely told them that they should have informed me to save me a 1.5 hr drive. Their response was very unapologetic, claiming that this can happen and it’s not in their control. I understand that it can happen, however an apology goes a long way. On top of that, they did ... Read More Google - Nov 4, 2026
I found it to be one of the most deceiving experiences ever. I clicked on a coupon to receive 25% off for early bird discount to make the appointment and address many issues the dealership had identified. When Claudia supported me upon arrival, I had mentioned to her and showed her that the coupons were not saving to my wallet on my phone for her to scan them. She told me she was going to include them plus other discounts that she was going to give me at the end. I knew it was going to be a lot of work. ... Read More Google - Oct 31, 2026
An oil change take for ever, more than three hours, a bad customer service
Please fire every single employee including the Manager in the service department. They lack customer service skills especially the administrative assistant with red hair and tattoos. She does not know how to text or email basic information. Also the manager blamed the rain on not getting me information LOL. Never again am I visiting this location. 4 hour wait time for air in my tires, they also lost my vehicle and i had to wait extra 30 minutes for some old man to park my car away from the service station and walk in the rain to my car.
(Translated by Google) I DO NOT RECOMMEND THIS PLACE! TERRIBLE SERVICE AND A TOTAL LACK OF PROFESSIONALISM!
Think twice before leaving your vehicle in the hands of this shop. The customer service is shameful, and the way they handle complaints demonstrates an absolute lack of respect and responsibility.
The manager, Vanessa, has a completely inappropriate attitude for someone in a leadership position. Instead of listening to customers' concerns and seeking solutions, she responds in a hostile and intimidating manner, even threatening to call the police when someone tries to complain about service-related problems.
It is unacceptable for an establishment that ... Read More Google - Oct 26, 2026
Do let them take your car inside mechanic, SCAM, manager Vanessa very inappropriate manners for her position, she would call you the police if you try to report problems on them fixing your car, otherwise youll keep trowing your money to TRASH! They did let me go with my car without speedometer functioning, now i cant complain neither them fix it unless i pay more ofcourse just to repeat the cycle!!!
**Extremely Disappointing Experience with West Kendall Toyota Service Department**
I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation.
My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More Google - Oct 26, 2026
(Translated by Google) A completely disappointing experience. The service department at Kendall Toyota leaves much to be desired. It's unbelievable that I had to wait 4 HOURS to get my vehicle back for a simple tire change.
An excessive and unjustifiable delay, and a total lack of consideration for their customers' time. To top it all off, after so many hours of waiting, the quality of the work was also subpar.
It's shameful that a dealership representing a well-known brand like Toyota offers such a poor experience. The inefficiency, the excessive delay, and the shoddy workmanship demonstrate that they ... Read More Google - Oct 26, 2026
# Extremely Disappointing Experience with West Kendall Toyota Service Department
I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation.
My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More DealerRater - Oct 26, 2026
(Translated by Google) The customer service was very poor; the manager was unprofessional and disrespectful. Be careful. (Original) En la parte de servicio muy mala atención al cliente la encargada muy poco profesionalismo y falta de respeto tengan cuidado
They are professional thieves before you go to the finance department ask them a copy of the out of the door price and the buyer order number copy and read the final agreement twice before you sign any contract.
(Translated by Google) I've always paid $60 for my car's oil change, and this time my wife took it in and they charged her $140. I think it's disrespectful to take advantage of people who don't know anything about it. (Original) Siempre e pagado 60 dólares por el cambio de aceite de mi auto y esta vez mi esposa lo llevó y le cobraron 140 dólares creo q es una falta de respeto aprovecharse de las personas q no tienen ningún conocimiento al respecto
What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours?
I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More Google - Oct 13, 2026
What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours?
I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More Google - Oct 13, 2026
Very disappointing experience with Kendall Toyota. I was told from the beginning that an oil change could take around three hours, but it ended up taking even longer. What made the experience worse was that my car had already been finished for about an hour and nobody seemed to know or notify me. On top of that, the paperwork was still not ready. The whole process felt disorganized and showed very little respect for the customer’s time. Thankfully, the vehicle I bought was a Volkswagen, but unfortunately I bought it through Kendall Toyota. After this service experience, I would ... Read More Google - Oct 11, 2026
It is outrageous that now you want to charge for using “the garage” when you go to your dealership on top of the labor, the parts any thing that is wrong with your car. Labor is 9 out of 10 more expensive than the actual parts that you buy. The people are great but the dealership itself is just greedy
Warning
Read the paperwork closely:
They are using mathematically creative calculations.
Every step of the way they tried to pad the selling price so check the math on each step.
Here’s the quote that they gave for financing: loan amount $32565, interest rate 5.89%, down payment $15,000
$503.55 -523.55 monthly for 4 years
This calculation is absolutely wrong and would yield them a tidy 18.8% apr
We turned down the loan and decided to pay cash, because we had been looking for this exact car. We worked out the numbers with the sales manager and came to an agreement.
We had to go to our ... Read More Google - Oct 8, 2026
(Translated by Google) It's not my first time here, and it's always a bit slow, but I understand that when there are a lot of cars, and they need more than just an oil change, it's bound to take a little longer. But today was too much. After arriving with a prior appointment and knowing it could take up to two hours, I left without the work done. Like everyone else, I plan my time, and obviously, I waited longer than two hours. When I asked how much longer it would take, they hadn't even started. ... Read More Google - Oct 7, 2026
My husband had a service appointment at Kendall Toyota on September 28, and unfortunately, it was one of the worst experiences we have had when it comes to waiting time. His appointment was scheduled for 1:00 PM for a simple oil change , yet he had to wait more than three hours and did not receive his truck until approximately 4:30 PM. When a customer makes an appointment for a specific time, it is reasonable to expect the service to be completed within a reasonable timeframe. Spending three and a half hours waiting for a scheduled service appointment is unacceptable, especially when it results ... Read More Google - Oct 5, 2026
(Translated by Google) Jazmin's service is always very professional and spectacular. But the waiting times are third-world! In Haiti, Africa, or Cuba, they wait much less! How can that be explained?! And besides, it's not the first time; it's a recurring problem. That's why I'm giving them one star.
(Original)
La atencion de Jazmin siempre muy profesional y espectacular. Pero LOS TIEMPOS DE ESPERA SON DE 3ER MUNDO!! En Haití , Africa o Cuba se demoran mucho menos !!! Como se explica eso ! Pero ademas ..no es la 1ra vez.. ya es algo recurrente ...Por eso les ... Read More Google - Oct 5, 2026
I asked for photos of the vehicle and waited 6 hours with no response. Communication was unclear, and I didn’t feel like my time mattered. In a modern car buying experience, clear, timely communication should come first. I hope the team updates its process so customers don’t feel ignored. 6 hours later no pic... oh well.. I guess Toyota shouldn't be my choice sadly.
We came to this dealer this weekend 10/3/2026 to buy a Lexus NX which had come to the dealer a few days before. I began communicating with someone by text who reported that the car was being sold at a great price so I told them I would go in Saturday and even left a deposit. When I got there, Yurlin, the sales rep took pictures of my texts as proof then called the sales manager which I believe was Sergio Leets who stated they could not sell the car at that price and it needed to sell for $33,000. Sergio didn’... Read More Google - Oct 4, 2026
These people won't do oil changes 1 or 2 hours before they close simple.
I recently went to Kendall Toyota for an oil change, and I want to start by giving credit where it is absolutely due. My service advisor, Ronnie, was AMAZING from beginning to end. I would recommend him 10,000,000/10. My mechanic Johnathan was also wonderful, very sweet, and professional. The cashiers I interacted with were extremely kind and helpful. Unfortunately, my experience completely changed when it was time to pick up my vehicle. I handed the tall porter with glasses, whose name I unfortunately did not catch, the paperwork I had been given. It was one SINGLE sheet of paper, this comes ... Read More Google - Oct 3, 2026
Absolutely unacceptable. Lexus of Kendall has turned what should have been a straightforward vehicle ownership experience into an expensive, frustrating nightmare.
The level of incompetence and lack of attention to detail demonstrated by this dealership is astonishing.
First, they titled my vehicle under the WRONG lienholder. I paid off my loan, only to discover that I cannot obtain a clear title because of THEIR mistake. As a result, I am unable to sell my own vehicle without first dealing with the consequences of their administrative negligence.
I paid for the vehicle, fulfilled my financial obligations, and now cannot freely sell ... Read More Google - Sep 30, 2026
Tried to give this dealership another chance after stating that they have rotated my tires and I can’t even get to a service advisor , I have been hung up 3 times , and transferred to the cashier . Honestly I’ll drive somewhere else
You can call them, don't answer, call again, will hang up on you. Buy parts online, they will cancel the order. What kind of business is this? You are paying a premium for a called "luxury brand", and the service is terrible.
I want to sincerely thank the entire team at this dealership for making my car-buying experience such a positive and memorable one. From the moment I reached out to Ernesto Amieva as the Internet Sales Manager to Juan Soto as the Finance Consultant, I was treated with genuine kindness, respect, and professionalism. A special thank-you to Mario Alves for going above and beyond to make the entire process smooth and comfortable. Mario was patient, knowledgeable, attentive, and never made me feel pressured. I truly felt that my satisfaction was his priority. The personal attention and genuine care Mario provided made ... Read More DealerRater - Sep 29, 2026
I never review places to say something negative. Instead, I simply stop going there. However, I have been going to West Kendall Toyota for more than 10 years now. It has always been a great experience, not only when purchasing a vehicle but also for maintenance. I have had several service advisors throughout these years, but they have all been very professional. I am so excited to see that now we can see the work that is being done through video. Communication is also important! I have always been informed of any little delays or progress while waiting in the waiting ... Read More DealerRater - Sep 29, 2026
Great sales department, extremely disappointing service department.
I’ve purchased multiple vehicles from this dealership, and the sales experience has always been good. Unfortunately, the service department is a completely different story.
I brought my vehicle in for a simple oil change and on multiple occasions ended up waiting approximately four hours, even though I had an appointment. I’ve literally spent less time purchasing a vehicle from this dealership than I spent waiting for an oil change.
I understand that service departments can get busy, but taking four hours for a routine oil change—especially with an appointment—is ... Read More Google - Sep 28, 2026
I take my RV 4 with the engine light on after they performed the oil changed light still on , requested to service advisor about that and he is answer was “the hose for the heater need to be replaced it cost 1300dls”, went to my mechanic and he laughed at me saying “the west kendall Toyota at 137av is ripping you off , because is a recall “ . I was so furious that I decided to to take at kendall Toyota of US1 explain the situation and Lazaro solved the issues without me paying a dime . NEVER AGAIN TO WEST KENDALL TOYOTA. I ... Read More Google - Sep 24, 2026
Took my Lexus Tx for its 5k service. Very disappointed on the treatment I was given. A sensor had become unglued and they said that I caused the damage and it was not covered. Spoke to the manager and it was like talking to a wall. No remedies were suggested to fix the problem. When the car was returned and it was also not washed and a water bottle was left on the car. I guess since I bought the car at another Lexus dealer I was given inferior treatment. This was my experience with my 72k Lexus.
Next time ... Read More Google - Sep 21, 2026
(Translated by Google) A very bad experience with the service. I was told my vehicle would be ready in approximately 1–2 hours. After more than 3 hours, the service still hadn't even been performed.
I don't consider it acceptable for a customer to have to wait more than three hours to finally receive their vehicle without the maintenance they brought it in for. If there is a delay, it is the dealership's responsibility to manage it and communicate it promptly, not expect the customer to simply understand. I wasted more than three hours and left with the exact same ... Read More Google - Sep 18, 2026
(Translated by Google) Terrible service. They offer you an Uber that never arrives, maintenance takes forever, the cashier is always lost and clearly has no idea what they're doing. If you don't want to waste your time, don't come to this place. (Original) Pésimo servicio te ofrecen un Uber que nunca llega los mantenimientos duran mucho tiempo la persona de la caja siempre está perdida y se ve que no tiene idea de lo que está haciendo, si no quieren perder su tiempo no vengan a este lugar.
(Translated by Google) The appointment system is useless; it's pointless to make an appointment. You end up spending two, three, or even more hours waiting, even if you have appointments. I don't know why they even call you to schedule maintenance appointments if it's pointless. They don't respect your appointment time or take it into account. The service is terrible, at least at Kendal Toyota. I don't know if it's the same at other dealerships, but here, making an appointment is pointless and a waste of time.
(Original)
El Servicio de citas , no sirve , ... Read More Google - Sep 15, 2026
Purchased a car with damaged paint. The car had a full warranty. When I came in they told me the paint was not covered but instead they’d give me a brand new car instead. My original car was financed with a down payment. They never once mentioned the new car I’d be getting would be a lease until I was about to sign. Spent easily an hour waiting, test driving and talking and joking just to get the signing papers read “LEASE”. Extremely scummy strategy you’d get at any other dealer. They were never trying to “solve” ... Read More Google - Sep 14, 2026
Mediocre service coordination spend three hours on service and they could not perform services because the vehicle was blocked by another vehicle for service and nobody knew anything
Very disappointing service experience with Lexus of Kendall. I brought my new 2026 Lexus TX 350 here because I was trying to get a recurring rear A/C problem properly diagnosed and repaired. Instead of feeling that the dealership was working with me, I spent a tremendous amount of time going back and forth trying to obtain help.
One of the most frustrating experiences involved Service Director Luis Rivera. Lexus Corporate helped arrange for me to come to the dealership so the condition could be demonstrated during a road test. I took time away from work and showed up, but the road ... Read More Google - Sep 10, 2026
Did not like the salesman attitude. Didn’t want to ask manager to for lower price. Very dismissive especially after mentioning that I had my own financing from my credit union. Do not recommend
Lexus of West Kendall
Everyone who assisted me was very good and kind; they explained the entire process for my car in great detail. I had a positive experience, and I thank God that I was treated with excellence.
Ronnie was great, knowledgeable and friendly as always
⭐⭐⭐⭐⭐ I had an excellent experience at Lexus of West Kendall! Ferney Franco treated me with kindness and professionalism. He went above and beyond my expectations and truly took customer service to the next level, making me feel valued throughout the entire buying process. The dealership’s team also provided excellent service. I’m very happy with my experience and highly recommend Ferney Franco and Lexus of West Kendall to anyone looking to purchase a Lexus. Thank you for everything!
Always a great overall experience, my advisor Mauricio is awesome thank you.
Can’t believe I had to wait 7 hours for an oil change. The advisor told me it could last 3 hrs 4hrs maximum but 7 hours???? It’s insane. Plus, they supposedly checked all the points of the car but nobody sent the video checking it or told me if everything was right or what else. Incredibly dissatisfied. The multi-inspection form is empty. Waiting that amount of time for not receiving a decent service. I even had to ask for the car wash because they were not about to do it according to them they don’t do it anymore caused there ... Read More Google - Nov 12, 2026
Luis Rivera provided exceptional service from start to finish. He was thoughtful, attentive, and professional throughout the entire experience, ensuring my vehicle was taken care of with the highest level of care and attention to detail!! 💯
I have been a client of Lexus if Kendall for 12 years and have purchased 2 vehicles and serviced them there for all these years.
I had an issue with heat not working and blowing cold air even at max temp.
Efrain Tge service coordinator contacted me and stated I had to replace the radiator, hoses and thermostat as I had a severe leak in radiator that was bad. I questioned him and stated I’ve never had an issue as I check all fluids at fuel fill ups and always are full. I asked to check that.
He and the mechanic ... Read More Google - Nov 12, 2026
excellent services
I was pleased with the service they did to my vehicle.
(Translated by Google) Good afternoon, Mr. Luis Rivera (Original) Buenas atención, sr luis rivera
Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.
Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.
I had an excellent experience getting my Lexus serviced, and my service advisor, Marylu, deserves special recognition! She was professional, attentive, and a pleasure to work with. She made the entire experience smooth and stress-free, and I truly appreciated her care and dedication to great service. Thank you, Marylu, for going above and beyond! I highly recommend her and the service team.
Thank you so much Luca & Lexus of Kendall for a great service experience! Will definitely be back☺️
Very happy with My Lexus service at Us1 they treat customers A1 😇👍
If you're shopping for a new Lexus or pre-owned vehicle, go see Kevin Gonzalez!! Best of the best!!
If you want your Toyota serviced, don't go to a Toyota dealership. At some dealerships, the service becomes a nightmare because they try to sell you everything. Aggressive sales tactics, okay, I can tolerate it, and it's their job, I understand. But at others, they even give you a business card to get the service done somewhere cheaper, but without a warranty, obviously, which says a lot about the staff they hire and devalues the authenticity of the service they're supposed to provide. And at another dealership, like last Sunday, I had an unpleasant experience. Unlike previous ... Read More Google - Nov 10, 2026
Will put the wrong rated tires on your car when you buy it and continue to do so as long as you service your car here. This can cause catastrophic failure!! These people don’t care if your car kills you because of their negligence. They had been servicing my car its whole lifetime, incorrectly which means MULTIPLE people saw they were selling unsafe tires and continued it for over a decade. Must be policy to scam people to death
When you deal with the best, you expect excellence and that is what we have continually received from this dealership since 1992! Lexus vehicles are all we have driven and this is the only dealership we have dealt with. They’re more than a dealership, their friends.
Excellent experience at Kendall Lexus! I brought my IS350 in for routine service and a tire repair, and the entire experience was outstanding. The customer service was exceptional, and the technicians were professional, accommodating, and attentive throughout the process. They made everything smooth and hassle-free. Truly top-notch service and another reason to trust Kendall Lexus. Highly recommend!
THANK YOU, DEREK!!!
For as long as I can remember, I've always wanted to own a Lexus. I remember driving past them on the street or seeing them at dealerships and having to tell myself, "Not yet, not yet." Well, ladies and gents, today was THE DAY! I'd been car shopping for a few weeks, and nothing really spoke to me. After test-driving several cars and going over countless price sheets, I had an epiphany... "Why haven't I tried a Lexus?" I headed over to Lexus of West Kendall and was immediately greeted ... Read More Google - Nov 10, 2026
Super fast, excellent service, they were very helpful and kind, definitely 10 out of 10
Excellent Experience with Yasmin from kendal Toyota dealer. 5 stars experience I recommend 100 %. THANK YOU
(Translated by Google) Mr. Filiberto, the salesman, was excellent and very patient. I highly recommend him. (Original) El señor Filiberto que fue el vendedor buenisimo un vendedor muy paciente . Lo recomiendo totalmente .
So friendly from start to finish, so glad and greatful that Kendall Toyota is my dealership
My experience at Lexus of Kendall yesterday was unfortunately not the best, which ultimately led me to take my business to Lexus of North Miami. The customer service was disappointing, and I was actually the fourth person that day to leave and go to North Miami due to a similar experience. When purchasing a vehicle, customers deserve to feel welcomed, valued, and respected. The experience should be personable, not transactional. There is definitely room for improvement in customer service.
Smooth experience from start to finish!
Solainch exceeded my expectations. I haven’t received better service treatment for my car in my life!
My service advisor Earvin Medina was great. The way he worked with me disproved my notion that dealership service was a ripoff. His commitment to satisfy me makes me a returning customer next time I need a service.
First time doing service here , smooth process with getting checked in , the guy told me it may be a 2 hour wait - I waited about 1 hour and some change ,along with updates to my phone in regards to the status of my service .everyone is respectful and friendly , overall very happy with my experience
A-1 service
Associates outside and at the checkout area were extremely kind and helpful. Jonathan helped get me serviced and was extremely responsive. Great experience.
Good Serivce
Land of the zombies
Patty Warmsn was a great salesperson and very knowledgeable. Her personality was outstanding. We are very happy with the car she recommended.This is the second car we get from her and will continue to come back to see her!!!
(Translated by Google) I was very happy with Ariel's service. He helped me find a beautiful car for my daughter! (Original) Me sentí muy feliz con la atención de Ariel. Me ayudo a encontrar un carro hermoso para mi hija!
I had an excellent experience working with Ariel Alfaro when purchasing my Toyota Tundra. He was professional, friendly and very helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and went above and beyond to make sure I was satisfied. I highly recommend Ariel to anyone looking to purchase a vehicle. Great customer service!
Excellent service. Ariel Alfaro is a great salesperson. He provides fantastic attention to detail and is very resourceful. He will be a great help throughout the process and will ensure you get a fair deal.
I had an amazing experience with Ariel Alfaro at Kendall Toyota! Ariel was professional, friendly, knowledgeable, and extremely helpful throughout the entire car-buying process. I highly recommend Ariel Alfaro to anyone looking to purchase a vehicle at Kendall Toyota. Thank you, Ariel, for such a wonderful experience!
Absolute worst experience. Completely predatory and unprofessional.
I brought a vehicle here for a simple, routine oil change and tire rotation. Despite scheduling ahead, they left me waiting in the lounge for nearly THREE HOURS.
To make matters worse, at the very end of this massive delay, they informed me that the radiator was completely low on coolant. Instead of doing the decent, basic safety thing and topping it off, they explicitly refused to put any fluid in the car unless I agreed to pay over $200 for a completely unnecessary radiator flush job.
They were literally willing to let me ... Read More Google - Nov 5, 2026
(Translated by Google) They don't know how to sell. I went and when I asked about the price of the car they told me I'd be better off going to Hyundai. A good salesperson tries to sell, not drive customers away. (Original) No saben vender fui y cuando le pregunté x el precio del carro m dijeron q mejor fuera a la Hyunday vendedor bueno trata de vender no de alejar clientes
Extremely poor sales service. I confirmed with their team about the availability of a Red Camry XSE one hour before arriving at the dealership only to find out that they did not have the car on their lot. They claimed that they sold it 1 hour before I reached. I politely told them that they should have informed me to save me a 1.5 hr drive. Their response was very unapologetic, claiming that this can happen and it’s not in their control. I understand that it can happen, however an apology goes a long way. On top of that, they did ... Read More Google - Nov 4, 2026
I found it to be one of the most deceiving experiences ever. I clicked on a coupon to receive 25% off for early bird discount to make the appointment and address many issues the dealership had identified. When Claudia supported me upon arrival, I had mentioned to her and showed her that the coupons were not saving to my wallet on my phone for her to scan them. She told me she was going to include them plus other discounts that she was going to give me at the end. I knew it was going to be a lot of work. ... Read More Google - Oct 31, 2026
An oil change take for ever, more than three hours, a bad customer service
Please fire every single employee including the Manager in the service department. They lack customer service skills especially the administrative assistant with red hair and tattoos. She does not know how to text or email basic information. Also the manager blamed the rain on not getting me information LOL. Never again am I visiting this location. 4 hour wait time for air in my tires, they also lost my vehicle and i had to wait extra 30 minutes for some old man to park my car away from the service station and walk in the rain to my car.
(Translated by Google) I DO NOT RECOMMEND THIS PLACE! TERRIBLE SERVICE AND A TOTAL LACK OF PROFESSIONALISM!
Think twice before leaving your vehicle in the hands of this shop. The customer service is shameful, and the way they handle complaints demonstrates an absolute lack of respect and responsibility.
The manager, Vanessa, has a completely inappropriate attitude for someone in a leadership position. Instead of listening to customers' concerns and seeking solutions, she responds in a hostile and intimidating manner, even threatening to call the police when someone tries to complain about service-related problems.
It is unacceptable for an establishment that ... Read More Google - Oct 26, 2026
Do let them take your car inside mechanic, SCAM, manager Vanessa very inappropriate manners for her position, she would call you the police if you try to report problems on them fixing your car, otherwise youll keep trowing your money to TRASH! They did let me go with my car without speedometer functioning, now i cant complain neither them fix it unless i pay more ofcourse just to repeat the cycle!!!
**Extremely Disappointing Experience with West Kendall Toyota Service Department**
I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation.
My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More Google - Oct 26, 2026
(Translated by Google) A completely disappointing experience. The service department at Kendall Toyota leaves much to be desired. It's unbelievable that I had to wait 4 HOURS to get my vehicle back for a simple tire change.
An excessive and unjustifiable delay, and a total lack of consideration for their customers' time. To top it all off, after so many hours of waiting, the quality of the work was also subpar.
It's shameful that a dealership representing a well-known brand like Toyota offers such a poor experience. The inefficiency, the excessive delay, and the shoddy workmanship demonstrate that they ... Read More Google - Oct 26, 2026
# Extremely Disappointing Experience with West Kendall Toyota Service Department
I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation.
My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More DealerRater - Oct 26, 2026
(Translated by Google) The customer service was very poor; the manager was unprofessional and disrespectful. Be careful. (Original) En la parte de servicio muy mala atención al cliente la encargada muy poco profesionalismo y falta de respeto tengan cuidado
They are professional thieves before you go to the finance department ask them a copy of the out of the door price and the buyer order number copy and read the final agreement twice before you sign any contract.
(Translated by Google) I've always paid $60 for my car's oil change, and this time my wife took it in and they charged her $140. I think it's disrespectful to take advantage of people who don't know anything about it. (Original) Siempre e pagado 60 dólares por el cambio de aceite de mi auto y esta vez mi esposa lo llevó y le cobraron 140 dólares creo q es una falta de respeto aprovecharse de las personas q no tienen ningún conocimiento al respecto
What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours?
I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More Google - Oct 13, 2026
What’s the Point of Making an Appointment If You Still Have to Wait 3–4 Hours?
I had a 1:00 PM oil change appointment, but when I arrived I was told the wait would be three to four hours. What’s the point of making an appointment if I’m expected to wait that long? Minor delays happen, I get that, but three to four hours is unacceptable. When I asked about it, an employee compared it to a doctor’s appointment, implying that an appointment doesn’t mean you’ll be seen on time. That comparison is ridiculous. There’s a ... Read More Google - Oct 13, 2026
Very disappointing experience with Kendall Toyota. I was told from the beginning that an oil change could take around three hours, but it ended up taking even longer. What made the experience worse was that my car had already been finished for about an hour and nobody seemed to know or notify me. On top of that, the paperwork was still not ready. The whole process felt disorganized and showed very little respect for the customer’s time. Thankfully, the vehicle I bought was a Volkswagen, but unfortunately I bought it through Kendall Toyota. After this service experience, I would ... Read More Google - Oct 11, 2026
It is outrageous that now you want to charge for using “the garage” when you go to your dealership on top of the labor, the parts any thing that is wrong with your car. Labor is 9 out of 10 more expensive than the actual parts that you buy. The people are great but the dealership itself is just greedy
Warning
Read the paperwork closely:
They are using mathematically creative calculations.
Every step of the way they tried to pad the selling price so check the math on each step.
Here’s the quote that they gave for financing: loan amount $32565, interest rate 5.89%, down payment $15,000
$503.55 -523.55 monthly for 4 years
This calculation is absolutely wrong and would yield them a tidy 18.8% apr
We turned down the loan and decided to pay cash, because we had been looking for this exact car. We worked out the numbers with the sales manager and came to an agreement.
We had to go to our ... Read More Google - Oct 8, 2026
(Translated by Google) It's not my first time here, and it's always a bit slow, but I understand that when there are a lot of cars, and they need more than just an oil change, it's bound to take a little longer. But today was too much. After arriving with a prior appointment and knowing it could take up to two hours, I left without the work done. Like everyone else, I plan my time, and obviously, I waited longer than two hours. When I asked how much longer it would take, they hadn't even started. ... Read More Google - Oct 7, 2026
My husband had a service appointment at Kendall Toyota on September 28, and unfortunately, it was one of the worst experiences we have had when it comes to waiting time. His appointment was scheduled for 1:00 PM for a simple oil change , yet he had to wait more than three hours and did not receive his truck until approximately 4:30 PM. When a customer makes an appointment for a specific time, it is reasonable to expect the service to be completed within a reasonable timeframe. Spending three and a half hours waiting for a scheduled service appointment is unacceptable, especially when it results ... Read More Google - Oct 5, 2026
(Translated by Google) Jazmin's service is always very professional and spectacular. But the waiting times are third-world! In Haiti, Africa, or Cuba, they wait much less! How can that be explained?! And besides, it's not the first time; it's a recurring problem. That's why I'm giving them one star.
(Original)
La atencion de Jazmin siempre muy profesional y espectacular. Pero LOS TIEMPOS DE ESPERA SON DE 3ER MUNDO!! En Haití , Africa o Cuba se demoran mucho menos !!! Como se explica eso ! Pero ademas ..no es la 1ra vez.. ya es algo recurrente ...Por eso les ... Read More Google - Oct 5, 2026
I asked for photos of the vehicle and waited 6 hours with no response. Communication was unclear, and I didn’t feel like my time mattered. In a modern car buying experience, clear, timely communication should come first. I hope the team updates its process so customers don’t feel ignored. 6 hours later no pic... oh well.. I guess Toyota shouldn't be my choice sadly.
We came to this dealer this weekend 10/3/2026 to buy a Lexus NX which had come to the dealer a few days before. I began communicating with someone by text who reported that the car was being sold at a great price so I told them I would go in Saturday and even left a deposit. When I got there, Yurlin, the sales rep took pictures of my texts as proof then called the sales manager which I believe was Sergio Leets who stated they could not sell the car at that price and it needed to sell for $33,000. Sergio didn’... Read More Google - Oct 4, 2026
These people won't do oil changes 1 or 2 hours before they close simple.
I recently went to Kendall Toyota for an oil change, and I want to start by giving credit where it is absolutely due. My service advisor, Ronnie, was AMAZING from beginning to end. I would recommend him 10,000,000/10. My mechanic Johnathan was also wonderful, very sweet, and professional. The cashiers I interacted with were extremely kind and helpful. Unfortunately, my experience completely changed when it was time to pick up my vehicle. I handed the tall porter with glasses, whose name I unfortunately did not catch, the paperwork I had been given. It was one SINGLE sheet of paper, this comes ... Read More Google - Oct 3, 2026
Absolutely unacceptable. Lexus of Kendall has turned what should have been a straightforward vehicle ownership experience into an expensive, frustrating nightmare.
The level of incompetence and lack of attention to detail demonstrated by this dealership is astonishing.
First, they titled my vehicle under the WRONG lienholder. I paid off my loan, only to discover that I cannot obtain a clear title because of THEIR mistake. As a result, I am unable to sell my own vehicle without first dealing with the consequences of their administrative negligence.
I paid for the vehicle, fulfilled my financial obligations, and now cannot freely sell ... Read More Google - Sep 30, 2026
Tried to give this dealership another chance after stating that they have rotated my tires and I can’t even get to a service advisor , I have been hung up 3 times , and transferred to the cashier . Honestly I’ll drive somewhere else
You can call them, don't answer, call again, will hang up on you. Buy parts online, they will cancel the order. What kind of business is this? You are paying a premium for a called "luxury brand", and the service is terrible.
I want to sincerely thank the entire team at this dealership for making my car-buying experience such a positive and memorable one. From the moment I reached out to Ernesto Amieva as the Internet Sales Manager to Juan Soto as the Finance Consultant, I was treated with genuine kindness, respect, and professionalism. A special thank-you to Mario Alves for going above and beyond to make the entire process smooth and comfortable. Mario was patient, knowledgeable, attentive, and never made me feel pressured. I truly felt that my satisfaction was his priority. The personal attention and genuine care Mario provided made ... Read More DealerRater - Sep 29, 2026
I never review places to say something negative. Instead, I simply stop going there. However, I have been going to West Kendall Toyota for more than 10 years now. It has always been a great experience, not only when purchasing a vehicle but also for maintenance. I have had several service advisors throughout these years, but they have all been very professional. I am so excited to see that now we can see the work that is being done through video. Communication is also important! I have always been informed of any little delays or progress while waiting in the waiting ... Read More DealerRater - Sep 29, 2026
Great sales department, extremely disappointing service department.
I’ve purchased multiple vehicles from this dealership, and the sales experience has always been good. Unfortunately, the service department is a completely different story.
I brought my vehicle in for a simple oil change and on multiple occasions ended up waiting approximately four hours, even though I had an appointment. I’ve literally spent less time purchasing a vehicle from this dealership than I spent waiting for an oil change.
I understand that service departments can get busy, but taking four hours for a routine oil change—especially with an appointment—is ... Read More Google - Sep 28, 2026
I take my RV 4 with the engine light on after they performed the oil changed light still on , requested to service advisor about that and he is answer was “the hose for the heater need to be replaced it cost 1300dls”, went to my mechanic and he laughed at me saying “the west kendall Toyota at 137av is ripping you off , because is a recall “ . I was so furious that I decided to to take at kendall Toyota of US1 explain the situation and Lazaro solved the issues without me paying a dime . NEVER AGAIN TO WEST KENDALL TOYOTA. I ... Read More Google - Sep 24, 2026
Took my Lexus Tx for its 5k service. Very disappointed on the treatment I was given. A sensor had become unglued and they said that I caused the damage and it was not covered. Spoke to the manager and it was like talking to a wall. No remedies were suggested to fix the problem. When the car was returned and it was also not washed and a water bottle was left on the car. I guess since I bought the car at another Lexus dealer I was given inferior treatment. This was my experience with my 72k Lexus.
Next time ... Read More Google - Sep 21, 2026
(Translated by Google) A very bad experience with the service. I was told my vehicle would be ready in approximately 1–2 hours. After more than 3 hours, the service still hadn't even been performed.
I don't consider it acceptable for a customer to have to wait more than three hours to finally receive their vehicle without the maintenance they brought it in for. If there is a delay, it is the dealership's responsibility to manage it and communicate it promptly, not expect the customer to simply understand. I wasted more than three hours and left with the exact same ... Read More Google - Sep 18, 2026
(Translated by Google) Terrible service. They offer you an Uber that never arrives, maintenance takes forever, the cashier is always lost and clearly has no idea what they're doing. If you don't want to waste your time, don't come to this place. (Original) Pésimo servicio te ofrecen un Uber que nunca llega los mantenimientos duran mucho tiempo la persona de la caja siempre está perdida y se ve que no tiene idea de lo que está haciendo, si no quieren perder su tiempo no vengan a este lugar.
(Translated by Google) The appointment system is useless; it's pointless to make an appointment. You end up spending two, three, or even more hours waiting, even if you have appointments. I don't know why they even call you to schedule maintenance appointments if it's pointless. They don't respect your appointment time or take it into account. The service is terrible, at least at Kendal Toyota. I don't know if it's the same at other dealerships, but here, making an appointment is pointless and a waste of time.
(Original)
El Servicio de citas , no sirve , ... Read More Google - Sep 15, 2026
Purchased a car with damaged paint. The car had a full warranty. When I came in they told me the paint was not covered but instead they’d give me a brand new car instead. My original car was financed with a down payment. They never once mentioned the new car I’d be getting would be a lease until I was about to sign. Spent easily an hour waiting, test driving and talking and joking just to get the signing papers read “LEASE”. Extremely scummy strategy you’d get at any other dealer. They were never trying to “solve” ... Read More Google - Sep 14, 2026
Mediocre service coordination spend three hours on service and they could not perform services because the vehicle was blocked by another vehicle for service and nobody knew anything
Very disappointing service experience with Lexus of Kendall. I brought my new 2026 Lexus TX 350 here because I was trying to get a recurring rear A/C problem properly diagnosed and repaired. Instead of feeling that the dealership was working with me, I spent a tremendous amount of time going back and forth trying to obtain help.
One of the most frustrating experiences involved Service Director Luis Rivera. Lexus Corporate helped arrange for me to come to the dealership so the condition could be demonstrated during a road test. I took time away from work and showed up, but the road ... Read More Google - Sep 10, 2026
Did not like the salesman attitude. Didn’t want to ask manager to for lower price. Very dismissive especially after mentioning that I had my own financing from my credit union. Do not recommend
